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Yatra.com

@Yatra
MouthShut Score
5%
1
15,493 Votes

About Yatra

Yatra.com is India’s leading online travel company. We provide information, pricing, availability, and booking facility for domestic and international air travel, railway reservation, hotel bookings, holiday packages, buses, and car rentals. We offer a host of travel services designed to make business and leisure travel easier. Based in Gurgaon, India, Yatra is a one-stop-shop for all travel-related services. A leading consolidator of travel products, Yatra.com provides reservation facility for more than 3,800 hotels across 336 cities in India and over 90,000 hotels around the world. We partner with domestic and international airlines to offer flight-booking services at the best rates. Through a close working alliance with all leading airlines, we are able to offer negotiated rates for flight bookings for travel from and into and within India. All products at Yatra.com come with a best price guarantee and an assurance of instant booking. Customers can access Yatra.com through multiple ways: through our user-friendly website, 24x7 multi-lingual call center, a countrywide network of Holiday Lounges and Yatra Travel Express stores or through their mobile phones. Yatra.com provides booking facility for all the popular as well as exotic national and international destinations. Launched in August 2006, Yatra is today ranked as the leading provider of consumer-direct travel services in India. Yatra.com has emerged as the most trusted travel brand in India and we were recently voted ‘Most Trusted Brand of India’ in the online travel category by Brand Equity, and also received the coveted most preferred online travel company award at the CNBC/Awaaz Consumer Travel Awards from the Hon Tourism Minister of India Smt Kumari Shailja . Our Investors Yatra.com is backed by well-known and reputed investors: Valiant Capital Management, Promod Haque’s Silicon Valley-based Norwest Venture Partners (NVP), Reliance Anil Dhirubhai Ambani Group’s Reliance Capital, Raghav Bahl-promoted Network 18, and Intel Capital, the strategic investment arm of Intel.

Contact

Gurgaon, Haryana
NA

Brand Activity

65%

Responded

52%

Resolved

850

Blog Posts

  • Verified Profile
  • Average Response Time - 57 hr 43 min
  • Actively seeks customer reviews
  • Resolved Rate - 62 %

Product Ratings

5
6.05 %
4
5.59 %
3
3.65 %
2
5.59 %
1
80.22 %

Reviewer Sentiment

Positive Reviews - 20%
Negative Reviews - 80%

Profile Insights

Profile Viewed 310 Times

Brand Response to sonambharne's review
Jun 20, 2018 07:07 PM | General

Dear Sonam,We regret for the inconvenience caused to you!We would request you to kindly share the Yatra booking reference number to enable us to assist you.ThanksYatra Care

Brand Response to upadhyayshailendr's review
Jun 17, 2018 11:30 PM | General

Dear Mr Upadhyay,We regret for the inconvenience caused to you!We would request you to kindly share the Yatra booking reference number to enable us to assist you.ThanksYatra Care

Brand Response to Paras_surve's review
Jun 17, 2018 09:12 PM | General

Dear Paras,We regret for the inconvenience caused to you!We would request you to kindly share your the contact number along with your e-mail Id to enable us to assist you.ThanksYatra Care

Brand Response to sharmark0887's review
Jun 17, 2018 07:00 PM | General

Dear Mr Sharma,We regret for the inconvenience caused to you!We have received your query and would respond you at the earliest. Request your patience in the interim.ThanksYatra Care

Brand Response to luckyharshtiwari's review
Jun 17, 2018 09:36 AM | General

Dear Harsh,Greeting from Yatra.com!We would like to inform you that after booking price match is not permitted and as per the policy shared with you over the mail, That booking amount is non refundable at the time of cancellation. Request to kindly share the details from where you have received thre...Read more

Brand Response to ajayb65's review
Jun 14, 2018 01:03 PM | General

Dear Ajay,Greeting from Yatra.com!We regret the inconvenience caused to you, Request to kindly share your Yatra booking number and kindly confirm if you have raised this issue during your stay. We will take it up with the concerned team accordingly.ThanksYatra Care.

Brand Response to itsmesooraj's review
Jun 11, 2018 02:51 PM | General

Dear Sooraj,Greetings from Yatra.com!We regret the inconvenience you have gone through. Kindly share your booking reference number to enable us to assist you and validate the issue.Regards,Yatra Care

Brand Response to parmar.purvi's review
Jun 05, 2018 04:34 PM | General

Dear Customer,Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further.Thanks,Yatra Care !

Brand Response to malikswapnil1602's review
Jun 02, 2018 03:17 PM | General

Dear Swapnil.Greeting from Yatra.com!We regret the inconvenience caused to you. As per our records our team was in contact with you and e-cash of INR 4000.00 has been initiated from our end in your Yatra account and same will be credited with in 7-10 days.ThanksYatra Care.

Brand Response to prasanthdkumar's review
May 30, 2018 12:07 AM | General

Dear Customer,Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.Regards,Yatra Care!

Brand Response to ambalalsk's review
May 24, 2018 11:34 PM | General

Dear customer.Greeting from Yatra.com!We regret the inconvenience caused to you. Request to kindly share your Yatra booking number for us to assist you.ThanksYatra Care.

Brand Response to ghansham07's review
May 19, 2018 02:13 PM | General

Dear Ghansham,Greeting from Yatra.com!We regret the inconvenience caused to you. Request to kindly share your Yatra booking number for us to assist you.ThanksYatra Care

Brand Response to piyanki212's review
May 19, 2018 02:13 PM | General

Dear Piyanki,Greeting from Yatra.com!Thank you for sharing the details and thank you for your patience! Would like to inform you that as we have checked, our team was in contact with you regarding your query as transfers were not part of your package but as a gesture of goodwill we are providing you...Read more

Brand Response to msg2sharath's review
May 19, 2018 02:12 PM | General

Dear Customer,Greeting from Yatra.com!We would like to inform you that in case refundable tickets airlines charges and yatra service fee would be charged remaining amount would be processed as a refund. Please note convenience fee and promotional discount is non-refundable. Request to kindly share y...Read more

Brand Response to desaisaili's review
May 16, 2018 07:16 AM | General

Dear Mr Desai,Greetings from Yatra.com!We value your association with us and truly appreciate your feedback. We're grateful for the trust you've placed in us. Please don't hesitate to call us again if ever a problem should arise. We hope to have the pleasure of doing business with you for many years...Read more

Brand Response to gyaneemanali's review
May 13, 2018 09:21 AM | General

Dear Customer,Greetings from Yatra.com!We regret the inconvenience you have gone through. Please share your booking reference number to enable us to assist you.Best Regards,Yatra Care

Brand Response to sohanirfan's review
May 10, 2018 08:39 PM | General

Dear Sohani,Greeting from Yatra.com!We value your association with us and truly appreciate your feedback. We're grateful for the trust you've placed in us. Please don't hesitate to call us again if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to...Read more

Brand Response to ishaancool99's review
May 05, 2018 10:56 PM | General

Dear Ishaan.Greeting from Yatra.com!We regret the inconvenience caused to you, Request to kindly elaborate your query along with your Yatra booking number for us to assist you.ThanksYatra Care

Brand Response to pamitaprakshi's review
May 05, 2018 12:22 AM | General

Dear Customer, We are not able to find any booking details with the PNR number you shared with us. Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further. Thanks, Yatra Care !

Brand Response to annapoorani1's review
May 01, 2018 10:45 AM | General

Dear Customer,Greetings from Yatra.com!We value your association with us and truly appreciate your feedback. We're grateful for the trust you've placed in us. Please don't hesitate to call us again if ever a problem should arise. We hope to have the pleasure of doing business with you for many years...Read more

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