May 19, 2018 10:14 AM
12847 Views
(via Mobile)
(Updated May 19, 2018 10:27 AM)
YH4026321 is my booking id for a Europe yatra package. I am traveling on 21st may. Received the voucher today. To my dismay, Airport transfers are not included. When I asked the reason, Mr. Shrey Adlakha, our contact person told that it's a direct joining package for which he took a go ahead from us and then booked. We checked the email top to bottom but could not find any such term. This is highly disappointing as I will be traveling with an infant and this kind of service will not be enjoyable. Also I was told by shrey that the hotels have changed in the voucher compared to the visa letter and it was mentioned in the email that the hotel details shared would be just for visa purpose. Again, I couldn't find it any where. If they are not Giving the airport transfers as claimed, I can assure, that it's going to be my last booking with Yatra. We have done the full payment in advance for the full package. So many calls, emails follow ups was already involved with this booking of ours. They have started to ignore our calls as well, the typical approach.
