Casagrand Smart Town, Thalambur, Chennai

By Casagrand Builder Private Limited, Chennai

We have purchased a flat in 2020, no registration done, no patta, due to government is claiming it as anadheenam lands,

Then why government approved this project and gave RERA approval and DTCP approval?

Why nationalised banks approved and sanctioned home loan..

Since 3 years we are paying EMI for the zero value property...

Government or the casagrand builder should give the solution for us and all the flat owners who are all really suffering a lot mentally and financially...

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I have purchased a flat(2018 booking) at Casagrand Smart town in Chennai, and I cannot stress enough how disappointed and frustrated I am with the entire experience. This review serves as a cautionary tale for potential buyers, as the builder has engaged in deceitful practices, failed to deliver on promises, and left us in a state of utter helplessness.

First and foremost, the builder's promise of timely handover was nothing but a facade. Despite paying the full amount and eagerly awaiting the completion of the project, the handover date has been continually postponed without any valid reasons provided. It has been an endless cycle of excuses and false promises, leaving buyers like myself in a state of limbo. The lack of transparency and accountability in this regard is deeply concerning.

To make matters worse, the builder concealed a significant issue regarding the patta, which is crucial for the registration process. This deliberate act of hiding vital information from buyers is a clear indication of the builder's unethical practices. The patta issue has created numerous obstacles, preventing the registration of the property and leaving us without legal ownership rights. This deception is not only infuriating but also puts our investments at risk.

Furthermore, the customer relationship management(CRM) team at Casagrand has been non-responsive and unhelpful. Despite numerous attempts to seek clarification, updates, and resolution, our queries have been met with silence. The lack of communication and disregard for buyers' concerns only adds to the frustration and feeling of being cheated.

Even the customer care department has been unresponsive and unsympathetic to our plight. It is disheartening to see how the builder's support systems are failing to address our grievances. The negligence displayed towards buyers' concerns is a clear indicator of the builder's disregard for customer satisfaction.

Based on my experience, I strongly advise against purchasing a flat at Casagrand Smart town or engaging with this builder. The entire ordeal has been a scam, with false promises, hidden issues, and a complete lack of accountability. It is evident that the builder prioritizes their profits over the well-being and trust of their customers.

I sincerely hope that my review serves as a warning to potential buyers, urging them to carefully consider their options and avoid falling victim to the deceptive practices of Casagrand Smarttown or any CASAGRAND properties. It is crucial to conduct thorough research, seek legal advice, and proceed with caution when investing in any property. Don't let yourself be lured into this trap.

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No transperency. All fake promises. Regret the purchase. No permanent EB. Has patta issue and litigation. Beware. Very good example to know how best cheat to see all the good reviews below which are either paid to People who haven't got any connection to this property, else their employees writing fake reviews.

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Paid a blocking fee of 1L for a Villa on pre launch - Casagrand Amberley

The sales guy and his manager said if u cancel it full money will be refunded.

After 2 days on 2nd may wrote a mail to them requesting to cancel and refund my booking .

Almost a month now and yet to receive the money.

Now the sales guy won’t even pick the call.

Big time cheating company . Good only till u start paying.

Once u start , they dominate u as per their own unethical business practice

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This project supposed to be delivered in Dec'2019 but they didn't handover till date. The quality is worst, TV units, chimneys, walls falling down just like that. my humble request to all buyers don't buy any of cg property and put yourself in trouble. They will hide all legal issues while selling flats, no 1 fraud builder. CG employees are writing positive reviews, this way they can attract the customers, don't fall into fraud builder trap. Don't waste your peace of mind and money. Many projects like smart town, supremus, bellisimo, cherripick..etc has lot of issues. Still if you want buy just enquire anyone who bought CG property then decide, don't buy just going through reviews. They will show you hell once you trapped into their boundary.

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Probably the worst decisions I've ever taken in my life. Opting to buy a flat from Casagrand. By far the worst customer service, by far the worst in ever aspects from the consumer point of view. We have paid the down payment for the flat booking on April 2019. Initially we were told that project is yet to get completed by Dec 2019. That's the only reason why we have opted for this particular project. But later only we came to know that it was a fake handover date. From the very beginning, we were looted. Their sales manager Shi has taken 50, 000 rupees from us as an advance for doing interior design for the flat (Under the table stuffs). Since I am from the corporate background I have asked for an acknowledgement from his official email id for the same. He got caught red handed by Casagrand for taking money from so many customers who have bought the flat through him. The money got refunded back to our account, but he was their employees and he was their face. Ever since then our account has been to transferred to multiple Customer Relationship Managers. They're as useless as ueue in Queue. They're not equipped with any sufficient or answers for our queries. Let's come to the point. It was told that the project handover is 2019 December. And the covid lockdown was imposed in March 2020. Why the project wasn't completed before March 2020 (3months)?. If you cite water scarcity as a reason, I won't believe because the project work wasn't stopped in 2019 when the entire city was having water scarcity issue. Even after resumption of project in 2020 September, why the flats are not handed over till 2021 April (8 months) ? Even If we remove the months of April, May, June, July & August 2020. You have delayed the handover by 11 months. And we have to pay the EMI for the flat which isn't even registered on our name. I would like to stress upon one thing. Never ever trust these liars. They will be after you till the time you pay them your hard earned money. Once you paid , you have to followup with them for every goddamn thing. If Google has an option to give negative rating. I would've given them a very nice negative rating. DONT BUY FLATS FROM THESE LIARS.

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Don't believe a single word of theirs

Bloody blood suckers and affecting health of buyers by troubling and not listening to them. Hiding issues on their land property from buyers just to make sales. After customer has paid money, only then revealing. Total unethical business practices.

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They just want money. When you're payment is due, they'll run behind you like anything. After payment, they will behave as if you don't exist at all. Projects are delayed with some how getting extended time from authorities. But you're payment is due as per the agreement. No change to that. Its a white collar scam to loot people, they will make customers their slave even for small documents or updates forget delivery of apartment.

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I booked casa grand smarttown in 20018 Oct. But still not handover my flat. continously they are telling reasons. I have paid my money as per stage wise. But every time payment receipt they are mentioned.if delay happen additional charges applicable. But they are not underst my pain & Emi bourdain. at least try to give rental to me. Its very very helpful. Kindly consider & call me back...996220XXXX.

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Casa Grand very poor customer service. My friend booked on 2019 jan 95% paid .Hand over date said June 2020....finally now said due corona post phone 6 months asked to handover on dec19 2020. Yet not completed inside of building....I guess it would be. Complete on June 2021...That too very doubt. Management simply said we completed work to come to live.....Very very poor doing all proud. Actress madhavan add posted people come and buy and buy ur brand....No...No...People always verify with existing customer only... Your put even Rajinithkanth no one come to buy ur brand.....Casa grand already lose lot customer...Name spoiled.....My suggest don't buy casa grand .....Totally proud.....

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The CRM told me a few weeks ago that handover ia tentatively in december 2020. On 28th November 2020, I received an email after reminders for an update from the same CRM that each block has different handover dates and all the dates are tentative even though it shows 2021!! In her email she states the project will have temporary EB connection in Jan 2021. Tentative handover with all amenities is June 2021...so I am really not sure when this great builder who keeps putting full page advertisements in leading newspapers mostly every weekend will really handover our apartment...whether it is tentatively december 2020, tentatively February 2021 or tentatively June 2021!!

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I have purchased a Villa in Elan Thalambur where the construction quality is very poor. Post sale called forrectification. Even after a year they dillydally things and always send more people for inspection but never care for customer satisfaction. My problem is Water seeping from bathroom to main powerpanel creating short circuit, kitchen sink is fully blocked with workers dumping putty in kitchen sink

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This is out first dream home in Casagrand.

This is regarding the registration process for my Flat.

I have paid all my dues(95%) of the total amount before May 2020.

I have been keeping on insisting to the CRM team that my wife is undergoing pregnancy and The delivery is expected to be on September end. The doctors advised her not to travel during the sep month.

I used to keep on calling the CRM team, since June month asking for registration seeking to prioritize this matter.

They didn't give a date for registration, instead they asked me a date for registration. I gave the date as 28/08/2020.

I called CRM team on 12/08/2020, 19/08/2020 and 26/08/2020 to check whether we got any appointment to do registration.

They said the slot confirmation would be known only two days before the mentioned date(28/08/2020). Also she said the date(28/08/2020) will be mostly confirmed.

Later, yesterday 26/08/2020, I called her regarding the slot confirmation, she said till 9th all dates are booked like that.

Why does the Casagrand CRM team do this to me. I can't do any registration process after the 1st week of september. I need to look after my wife. This will get delayed.

I kept calling them, putting email. Insisting them to help me. They push me into a corner. Now I wonder why I chose to buy this apartment.

I called CRM manager, later their manager is saying registration process is not yet started. While some of them registration it! How this is possible. Full of lies. Started paying EMI as well as rent. It stressing us a lot. Since the begaining till now they are not true to their words. I should give rating as 0 since its very worst. With me few of friends booked the falts in Smart home hearing my words. I never suggest casagrand in my life to anyone.

I tried to reach all superiors. but I cant reach them. CRM manager doesn't even know what site we are talking about. Nowhere to write my grievances.

Casagrand make us to spend huge amount money and they dont care about customers. They care about only about money.

Its like a trap once you fell for them then its over. You cant even cancel it once you are in.

This is a mistake from my end for booking this flat in casagrand.

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Visited casagrand smartown ..Within the budget @ OMR ...useful amenities with fun overload...excellent choice for buying.

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I booked 2bhk with Casa Grand Smart Town. I wanted to know is the area safe to travel during the night? please share your thoughts! So far so good I have no problem with the staffs.

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