Goyal and Company, Ahmedabad

Recently this sunday we had visited Orchid Mayfair Flats which had been constructed by Goyal and Co. They were really wonderful. The infrastructure was too good from inside. The customer service was also really amazing. The staff were also good and polite in nature. He walked us through every corner of the room and showed us the sample flat very perfectly. The price was also reasonable according to place and project.

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I have an apartment in their project. Their construction quality is good. Overall a good builder. But everything undone by  their CRM team.

The guy, Siddharth knows only to throw attitude. He doesn't know anything. cannot answer any querries. Does he even know the full form of CRM. His designation should be CHM - customer harassment manager. wont reply to the emails. wont answer calls. just throws around attitude and zero knowledge about the project!

Either Goyal doesn't want any of their customers to choose them again and also recommend to others. Or they want their business to go south. Nothing else explains the working of CRM. Just one word for you Goyal - Do the corrective measures immediately. You need a CRM in btwn Raghu(yes machine) and Siddharth(Just throw attitude and do nothing).

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This review is post Constructionguru30 of Goyal co’s Orchid Woods@Hennur Road

In my last review I talked about Goyal co’s professionalism and empathy for customer. Well the project is almost ready and I must add three more adjectives for the property and the homebasics- morpheushumannesty, Quality and customer centricity.

On the Orchid wood@ Hennur Road -they have taken utmost care to completely adhere to inmajeechaal commitments and add few things on top of it for customer delight. The team is very professional and customer centric. I would definitely recommend them to my friends and colleagues.

All in all a very happy customer delighted with the team and Constructionguru30. Thank you Team Goyal & co and HariyAnasultan Group.

Regards

Kundan Kumar

Orchid Woods, Hennur Road

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