Casagrand ECR 14, Kanathur Reddikuppam, Chennai

By Casagrand Builder Private Limited, Chennai

Will Rate VERY VERY BAD

Buying a home is supposed to be a once-in-a-lifetime joy. But with Casagrand, that dream turned into a nightmare filled with mental stress, broken promises, and zero accountability.

We chose the Casagrand Athens project with full trust, especially because of one clear promise:

No overlooking apartments.

That commitment played a huge role in our decision.

But after paying 99.9% of the total amount, heres what we were left with:

❌ An overlooking apartmentthe very thing they said would never happen

❌ Unfulfilled commitments despite repeated follow-ups for over 7 months

❌ Conversations with multiple teamseven MD Arunbut no resolution

❌ A customer service team that is cold, careless, and completely unaccountable

❌ No ownership, no empathy, no action

❌ And most of allmental exhaustion instead of the joy of owning a home

They cared only until the payment was made. After that, your voice stops mattering.

This is my real experience. Please think twice before trusting Casagrand. Whats promised before payment may be cleverly marketed

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I booked a villa with Casa grand in 2022(Platinum), based on a clear commitment from their sales team that the project would be handed over by December 2023. I even insisted on a written confirmation, which they provided on their official letterhead. However, as of today, the project is still not handed over, and the customer relationship team continues to offer false promises without any real update. Most of the time, calls are ignored, or the same vague response is given: It will be handed over in a month.

Another major concern during the booking phase, we were assured that the Clubhouse and OSR(Open Space Reservation) would be exclusively for villa residents. Now, with the launch of Phase 2 apartments, these same amenities are being marketed as shared. This is a clear breach of original commitments.

The overall experience has been very disappointing. The construction quality is not up to standard, and the trust factor is completely lost.

I personally do not recommend Casa grand to anyone. Please do thorough checks and don't rely solely on verbal or even written commitments from them experience have shown they don't keep their word.

Buyers, beware.

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I initially read the complaints but assumed they were rare cases, and I felt confident moving forward. However, within just 30 minutes of booking, I was flooded with calls and messages from a salesperson named Dheenadayalan, who collected a deposit of ₹;1 lakh. When it came time to select the flat I originally opted for, I was told it wasn't available. Instead, another staff member informed me that my deposit had been internally transferred to a different project in Sulur, which was supposedly more affordable.

Five months later, I was abruptly asked to select a flat. When I did, they refused my choice, saying it was part of Phase II and I had to pick something else. It became clear they were prioritizing newer buyers for the better units, while sidelining those who had already paid. Their upselling tactics are disappointing and misleading.

Frustrated, I requested a refundbut since then, all I receive are automated "ticket" responses. No refund has been processed, and Dheenadayalan is now unresponsive.

My advice: DO NOT BUY FROM CASAGRAND. Their promises differ greatly from reality. If you're aware of the current environment, youll understand there may be deeper cash flow issues at play. Dont let your peace of mind be ruinedavoid getting trapped like I did.

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Casagrand provides an excellent lifestyle . The CRM and the entire team work diligentlytil registration.Kudoosto them. But the game changespost registration. We need to call multiple times and meet them at their head officefor final handover. And it's been wonderful5 months our unit is not handed over yet. irrespective of that they are asking us to pat the maintainancecharges.

Great days ahead!

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Every question that I asked has never been answered and I was promised that I would get all of it answered after Booking. But till date ABSOLUTELY NOTHING.

Eg:

1> Asked for a Cost Breakup sheet - Will get after Booking

2> Asked for Plinth Elevation - Will get info after Booking

3> Asked to view similar unit or finished units - Will show after Booking

4> Any Discounts - CRM team will give after Booking

5> Some Sales associates are rude(Arya Krishnan)

6> Handover date - not sure but CRM team will update after Booking

Bl All of this is a lie and many more just dont have the energy to write all of this after going thru all this.

Please get in touch desperately need to create a Whatsapp Group and need to get solutions.

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Don't buy from this fraud builder , they are taking bookings amount from people immediately and after that they will not respond your call .after one month they cancelled the booking automatically and not giving the refund.so frustrating mentally. and financially also .I got to know the same thing happen with 3more people from my contact.if any one getting call from Priyanka , kartikeyan don't deal with them.avoid this project

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It's a amazing ?? time in casa grande millenia mogappair Chennai . Its over best time to spend in this place . As a city Chennai is the famous cut

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Equipped with a gym swimming pool and indoor games without any idea about the same topping up bhyo hoi ava

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I would like to advise caution when dealing with this property seller. There appears to be significant discrepancies in the pricing information shared across different channels—advertisements state one thing, the on-site sales team provides another, and the sales agreement reflects yet another.

They provided me incorrect details, collected payment, and have since delayed any resolution for months. There seems to be no oversight to address these practices, and certain sales executives appear to engage in questionable tactics without intervention or accountability from the management.

Please ensure you thoroughly verify all details before proceeding with any transactions.

The Project is not listed below as its a Bangalore project(Casagrand Vivacity, electronic city, Bangalore)

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Dealing with Casagrand has been a nightmare. I've tried reaching out multiple times, but the communication is terrible—no answers or updates on the key handover, and they keep charging interest with no clear explanation. We're stuck paying EMIs and rent because of their delays, and they just don't seem to care. Honestly, I wouldn't recommend them to anyone.

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I worked for a year in casagrand. Totally a crap work place. When I changed a job, feel so good and energetic. If your in sales and marketing. Then hell for you. Can't able to do work life balance. They will say Tuesday is mandate off. But they will find the way to push you to work.

Particularly evening you never go correct time. All day you will go very late and they keep on ask you to come to longer site in late evening. Then say go.

I heard that, still now lot of delay on incentives and schemes. You never get anything timely.

In market, this is the only company gives low package for sales & marketing.

If you want earn money and if you have any commitment in financial way. Definitely you will be in struggle because I seen last 1 year. Never get your incentives or scheme on time.

Don't waste your carrier and time. No respect and no earning and no growth. Still people saying, day by day worst.

Better choose alternate.

All good reviews are fake and they internally posted. This is real. You can check.

No yearly bonus,

Incentives will not credit on time.

This is the only company having negative incentives calculation for sales etc..

Too much of politics and only few people only grow all time.

Entry level sales and fresher can't able to earn.

Salary low as compared with market.

Appraisal you never get ontime.

Only you have cons now, No pros.

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Fancy advertisement, fake projections and efficient sales team are their strengths. I too got carried away by these people and went ahead bought an apartment in Millenia, Mogapair. Unlike other builders these people take 90% of payment from customers and with client's money only they finish up the projects.Just like all of their other projects this too was delayed, and they created an artificial pressure for handover of the project. Even without the lift getting ready they expect the clients to take possession by paying the additional 10% of balance due. The focus is only on stage payments from them.

The mails from them will appear as though the project is ready for handover. Much on the contrary, when you visit, it won't be in a livable condition. On questioning, they will suggest that one can start the interior work. Shouldn't the choice of interior work schedule be given to clients who are investing in crores on these people? It took a few days to understand their game plan. The whole drama of handover pressure was exercised by them to charge me delayed payment charges. Here are the names of people who should be very careful while dealing Dhanusha and Rajasekhar.

I lost interest in this project and decided to sell it up.I asked Dhanusha for the final amount to be settled for handover.She mailed me a figure of 4.71 lks which I was ready to pay and was following up with her for the bank details for a few weeks. In the meantime, they got to know that I am selling the flat before registration and shockingly gave me a figure of 10lks towards final settlement.

On questioning, Dhanusha mentioned that the additional 5+ lks is towards delayed payment, now this is what we call Daylight robbery.Isn't there any value for client's money? What about their delay in handing over the project? All our fights and arguments fell into deaf ears.There is this Rajasekhar who finally accepted to waive off 3lks due to their delay in handing over the project.Much as we fought, we decided to give it up because Rajasekhar even argued saying we could go legal and they will face it, such is their attitude towards customer service. So it is habitual for them.

Inspite of me issuing a cheque for 6.71lkhs towards final payment on 21st September they have not deposited the cheque till date. When I asked Dhanusha about her intention for the cheque deposit she's asking me to issue stop payment and do an online transfer. What do you call these people?How much more can they harass us? They never answer client,s calls. They have a typecast mail reminders for payments. Please beware.

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Casagrand is one of the worst builders who do not keep up their commitments. Not worth buying in Casagrand as they will not provide proper service or response to the customer once the customer books the unit. They only chase after the stage payments and after that completely they will ignore customers. They do have some escalation matrix that never works, none of their top management would respond to the customer emails.

They would only forward the emails to other department asking them to respond. Casagrand collects the money from customer in advance for each phase and still they don't deliver the project as per the committed timeline and delay it too much. As a customer I am really disappointed with Casagrand and incurred huge loss due to their delay in delivering the apartment.

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Registration and CRM hasn’t responded for the past 1 month.Now to top it off her email is bouncing back. Unbelievable, they have ruined the whole experience for us. Is there a WhatsApp group for the home owners that is existing to keep us updated on the progress .I would like to know, please comment if there is one

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I am writing this as a cautionary note to all planning to invest in Casagrand projects. I took the plunge with FirstCity and now feel I made a bad decision in trusting what was verbally told by the sales team and not ensuring the same was called out in writing in the agreement or in the form of an email at least. The manifold amenities were what lured me in along with a reasonable price point given the amenities and promises of a grander living experience.

In particular for FirstCity project, one of the main selling points by the sales person was that CG is investing 12-13 crores in building a RO plant and the water we will be getting will be RO purified and there won't be any issue of scaling or need for an RO purifier. This was not called out in the brochure or in the agreement and it was my stupidity that I didn't ask for a written confirmation on this before booking the flat. Now, as per the CG team it is not feasible to build an RO plant as TDS of water is not suitable for the same. Conveniently they say this now while I and many other owners (as I got to know) foolishly assumed they had already done all needed checks and post that only had informed sales team to quote this while selling the units. Big letdown and lack of trust created.

In my book, this is duping the customer and first degree cheating but unfortunately since I didn't ask for any verbal confirmation while booking the flat, I have no proof basis which I can contest this broken promise with CG. Another point of contention is the actual date of handover which again was conveyed verbally as Aug 2023 by the sales person but as per agreement it was August 2025. When I questioned this I was told since overall project will be completed by 2025 for agreement purposes they can only go with this date but rest assured since my apartment is in phase 2 it will be completed by Aug 2023. It is Aug 2024 now and I doubt even by end of 2024 it will be delivered as promised. They were very prompt in building the structure as per the timelines mentioned but when it comes to finishing of units it's been delayed for more than a year now. And the payment structure is made out such that 90-95% of the money is collected when structure is completed. In short, get all the money ahead of time and then delay and go slow on next steps.

Couple of other grouses I have as a home buyer are:

1. They never allow us to see the unit untill everything is ready which means we never get to see what is happening with our money and can only go by what they share via emails. I am yet to see the unit after more than 2 years since booking and having already paid up 97.5% of the cost and registration completed.

2. The lack of flexibility from their end for doing fully modular kitchen. They will not provide the granite slabs in case we want to do fully modular kitchen and they can only build with cement slab under granite which reduces usable space. It also means you can't install dishwasher as cement slab will reduce the height available for a dishwasher to fit in. In this age where a dishwasher and fully modular kitchen is so common, I was really put off by their lack of support. The model flat has modular kitchen and hence never thought there would be any restrictions.

If I had known issues like this will popup later on then I would have stayed away. The corridor width inside the blocks i.e. between front door and wall opposite is a little small. Car parking in the basement also is a blunder considering it is an area prone to flooding. If they really cared about that they would not have had basement parking.

Too many surprises overall and the delay in final stage works getting done is why I am sharing my experience here so that others can take an informed decision while contemplating investing in a CG project. Every week a new project is getting announced by CG while existing projects are getting delayed and not getting completed. Hoping things change for the better soon. I will update my review if things change for the better in near future.

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Very worst experience, being first time home buyer I got cheated by casagrand easily, fake promises, all of lies by sales team, crm , everyone from casagrand, they promised handover 2022 Dec, but till 2024 March no response on handover, they got extention till dec 2024, every time we ask , they simply change the date, today I got a notice from random advocate saying property is illegal, I don't know what to say now

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We did initial payment to block the flat and we cancelled the request due to personal reason. We haven't received the refund yet almost more than 2 months now. No response and salesperson didn't pickup the call from day2. As a common man don't know how to take it forward to get our money back.

I have written letter to senior management still no response.

Pls advise how to raise a complaint against them.

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Paid in full including registration cost.

Waiting to schedule registration and CRM hasn't responded for the past 1 month.Now to top it off her email is bouncing back.

Unbelievable, they have ruined the whole experience for us.

Is there a WhatsApp group for the home owners that is existing to keep us updated on the progress .I would like to know, please comment if there is one .

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I am the owner of Casagrand firstcity project. And I have booked my unit in the month of Dec 2020, and the CRM had promised us to hand over the flat by Dec 2022, however while doing registration the date got changed to Dec 2023. But till now we don't have proper communication from the CG team and no invite for the NOC visit. There is no proper response from the CRM.

They are all telling all lies. If anyone is buying from the casagrand please be careful of hand over process.

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I m one of CASAGRAnd customer in Chennai. I have been waiting for my unit for 5yrs now.NO EB connection as of yet. Please dont trust this brand as they have poor customer service and dont keep up the promise. They have already extended RERA date twice now and still I have to wait for 6more months to get the unit. Not sure how GOVT is still letting these people ruin others dreamz. Poor quality of work as well. They use only POP instead of cement and brick. Also, they raise fake delay charges just to loot more money from ur. BEWARE. DONT TRUST CASAGRAND.

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