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Shoddy work and bad management

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Shoddy work and bad management
May 17, 2024 10:18 AM 392 views
(Updated May 18, 2024 09:55 AM)

Customer Service:

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The Icon, Dhokali builders and the management are a bunch of unprofessional almost thuggish people who are only and only interested in extorting money without completing the work on time. Even the current building up for possession is incomplete. The emergency stairwell is a risk to residents using it. If you notice in the pictures below, their stairwell is broken in many places. Also a major portion of the stairwell is only cemented and not tiled. This is apart from a lot of other incomplete work in the building, queries about which are not addressed by them. This is after 6 years of commencement of work and endless waiting and taking the majority of payment. They in fact have such an unprofessional CRM team that we do not get replies for any of the mails and queries that are sent to them. Probably they have such instructions from their management.


I am sure there is no other building in the whole of Thane/Mumbai that makes a flat ready for possession with incomplete stairwell.


They aren't as good as they have advertised during sales. In fact they don't bother with their construction quality post their sales stage. The amenities are nowhere near completion.


Their whole attitude is absolutely disgusting and disappointing.


I would rate their management and customer service a zero star if it were possible.


They have such terrible customer relations that they are demanding money without allowing basic flat visits to the purchasers.


Please be careful before buying any of their under construction properties.


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