Sloppy Customer Experience

Review on Lodha Woods, Kandivali (East), Mumbai

STILL NO REVERT.NEED SOME RESPONSE. HAVE ALSO ESCALATED THE MATTER TO ABHISHEK LODHA. STILL NO RESPONSE EVEN AFTER 15 DAYS. Extremely sloppy after sales service. After the sale has been completed, they would treat you extremely apathetically and callously, having no regard for your concerns or challenges. For them you become an "acquired customer".My property had to be handed over in Oct/Nov 2024 and I paid the amount under that assumption. Then the delivery date kept getting dragged on. They said it's gonna be taking place in May 2025. When I asked them about a firm timeline and if they would indeed give me the handover in May 2025, they developed cold feet and have been sending me scripted, automatic responses stating that the delivery is "tentatively" "expected" to be initiated in May and will occur in " a phased manner" . That hardly gives a buyer any confidence that the possession shall indeed be given in May because the " tentatively" " phased manner" delivery can go on for months as it's been a pattern with them so far. It's just another time buying tactic that they are employing. I explained to them my dire predicament and how desperately I need my possession and all they said was " it is normal" and that too extremely curtly. I will certainly never think of making another investment in a property by Lodha., CRN NO- 2227389

Brand Manager? Reply as a Brand