Casagrand The Address, Karapakkam, Chennai

By Casagrand Builder Private Limited, Chennai

Not a great builder, they have been delaying handover for many of their projects intentionally after taking 95% payment and keep on launching other project and holding work in on going project. Example is Northern Star project almost same position since last 7 months and they also are able get extension from RERA wonder how they are doing it although no COVID restrictions since last year. Like me many other customers of casagrand are so unhappy

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Casagrand Castle sales team miss leading the customer give wrong commitment on hand over. They initially said the hand over will be by March 2021. But now CRM not giving any confirmation till now when the hand over is. As of now I came to know that they moved the hand over to September 2022. This is really cheating the customer. As per the agreement they need to pay the rent if not handed over the by March 2022. But they approached RERA and extending the handover date every time and the customer in trouble.

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Casa Grand has all it needs to win “WORST CUSTOMER SERVICE IN THE GLOBAL AWARD”. They do not mind you at all once you book the property and give you couple of landline numbers and a CRM contact. The landline numbers will always not work or will give you a message that “all customer service executives are busy at the moment” and followed by a mail that states that they will call back. However this call back never happens.

Wondering how come they do not even give a mobile number of the CRM person in this modern world but relying only on landline number.

They also have a scheme/ scam called pre-emi offer about which each of their teams such as sales, CRM and finance have different understanding. They will first attract you from sales team stating that “No EMI” to be paid until handover and that Casa grand will first deposit the emi amount in our account every month before it gets debited by the bank giving you loan. For this they charge a premium in the overall apartment cost. As per my contract I would end up paying close to 14 lakhs more than usual scheme for this offer.

The moment you book it CRM will not even know anything on this offer and being SPoC from their team they will coordinate with their finance team and ask you all types of statements and details, but whatever you give they will find way not to refund thr emi. Finally when they refund (after humpty number of calls and direct visits) after humpty number of calls and direct visits also they will refund only the interest component of the emi and not the principal. There is nothing written anywhere on how this scheme works and they take customers for raid with this.

In all. If you want any of your enemies to get in to deep frustration and high BP, please suggest them to book at least a 1 bed apartment in any of Casa grand property and you can be rest assured that Casa grand will take care of the rest.

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We purchased a flat and are happy with it so far. The folks did a good job. I recommend casagrand builders

I have purchased a flat in Casagrand ECR 14, paid all my dues on time, infact they asked me to pay my registration fee which also paid but I was following up for 4 months to my registration done, in between 3 times my CRM changed, no proper communication, my flat is completed and all my dues are paid post they are coming now starting I need to pay a late fee, this is completely mishandling a customer, and till now my apartment has'nt been handed over. Such a big real estate builder no process, promises are kept.

Any other ways I can take it.

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I am shocked to see the handing over time mentioned the agreement draft and oral commitment given during booking is different.

During booking they mentioned phase 1 handing over will be Jan2023 , however in the agreement draft it is mentioned as Jan 2024 ( with 3 months cushion) which is really shocking and disappointing.

I was planning to book a flat for my NRI relation , after seeing the situation I have dropped my plan.

Not happy.

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Irritating experience with Security. Security to such type of apartments also act as reception staff and guide. I appreciate the rules for proper maintainance of safety and security. In the name of maintaining, they shouldn't treat anyone suspiciously or degrade them.Security staff should be trained to communicate to the visitors and guests cordially.

If they are not corrected, socialisation with relatives and friends for residents cannot get along due to improper reception at Entry point.

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I purchased my 1st dream flat in Casagrand ECR14...this is the mesmerizing project , really I proud to bought it and worth for my money... even though after purchasing my flat , I'm having great and responsible customer care service...

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Awesome workers and good quality even very easy to connect with them

Very good relationship and passionate.

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Good quality, on time service, trustable builders, unique designs for all project really very happy with the service.

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Icare team provides best ever customer service even after many years and I personally suggested many of the persons to buy a flat in casagrand

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Most trustable builders issues were solved at respective time. Affordable price with good quality and best facilities.

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Excellent service. Keep going????.... Your product was so quality and we love to buy it. Thanks for giving the wonderful villas to us. I referred my friends and relatives to visit your project and get it soon.

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Thank you Casagrand team for choosing right project with Good price with great amenities ????… once again thank you Casagrand

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Service wise casagrand excellent..............................keep up the Good work in serving customer on time....

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I like casagrand builders project styles and infrastructure , amenities and casagrand is friendly with customers

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I went to Marketing office they told me to Contact Icare Team. When I reached icare team they gave proper response and service. Keepup the good work guy's.

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I bought one villa in Vistazz with Good amenities and good quality project. Thank you Casagrand Team

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Casagrand inflastructure is to gud interior and exterior design are good and very expecally best design and creative is good

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Casa grand gives grand infrastructure on their unit , I likes Signature type units, best price in chennai area

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