Tata Eureka Park, Noida, along with serious concerns about the unprofessional behaviour and negligence of the HOTO/CBRE team managing the premises.
Long-Pending Maintenance Issues:
Waterlogging in the common washroom
Damp accumulation in the master bedroom wall and balcony ceiling
General wear and tear issues within the flat
Commode seat dismantled and work left incomplete for 28+ days
Despite multiple follow-ups, these issues remain unresolved. Today, Avinash from the HOTO/CBRE team disconnected the call abruptly, providing a careless excuse that the mason is not listening, which reflects complete irresponsibility.
Unacceptable Conduct & Lack of Accountability:
During an earlier interaction regarding the electricity load enhancement NOC(as required by UPPCL), the CBRE team, especially Mr. Pankaj(CRM In-Charge, Noida), was uncooperative, avoided meetings, and responded rudely. Such behaviour has become a pattern. He also mentioned and suggest to bribe the person for electricity load enhancement.
Fear of Retaliation:
To be candid, I also fear potential retaliation or fabricated issues being created against me or my flat for raising these genuine concerns. This sense of intimidation is highly distressing and undermines the residents right to fair service and safe living conditions.
Online Reputation & Growing Negative Feedback:
Such persistent problems have led to negative reviews and poor ratings across platforms like Google and Mouth Shut tarnishing the reputation of Tata Eureka Park. Example:
These reviews reflect the collective dissatisfaction of many residentslargely due to unprofessional conduct and failure to resolve basic issues.
Positive Acknowledgement:
I would like to appreciate Mr. Zahid from the Project/Construction team, who has been professional, cooperative, and responsive in his effortsunlike the rest of the team.
My Request:
1.Immediate resolution of all pending issues(within the flat).
2.Formal inquiry and accountability for the conduct of involved staff.
3.A written assurance that no retaliatory actions will be taken for raising legitimate concerns.
4.Implementation of a clear escalation protocol and service accountability matrix.
I chose Tata Eureka Park because of the trust I associate with the Tata brand. I now appeal to that very reputation and request that this matter be taken seriously and resolved on priority.
Thank you for your attention and immediate intervention.
- Thank You! We appreciate your effort.
