A big NO NO.
One month after the account opening in India, there is no way I can access my NRE account portal. After hundreds of queries and ghosting from the customer relationship officer, I have concluded that I will not deal with Kotak Mahindra soon.
To summarize, as a non-resident in the United States, I opened my NRE account while visiting India. Initial documentation and KYC forms were filled-up, but the staff had no clue to whom each section belonged. The customer(in this case, me and my parents as the mandate holders) found multiple discrepancies while signing the forms. Thinking it was a one-time error, we completed the process. The account was opened, and the Customer Relationship manager sent me account details. I couldn’t log in immediately, but considering it was a new account, I was asked to log in a couple of days later. One week later, I tried to log in(while in the US) without success. The issue was escalated with the IT dept at Kotak Mahindra, who issued me new passwords. Surprisingly, they never understood my case because I never needed a password. The website was not accepting my login credentials which only included a CRN and phone numbers.
Fast forward three more weeks, and I drafted a mile-long email to show the issue.(Including all the snips and step-by-step walk-through). The customer relationship officer and IT personnel did not bother to respond.
I guess they do not need a business. Fine.
Did I mention their software and related instructions? They do not correlate whatsoever. Not to be overly negative, I would like to state that I succeeded in logging in through the mobile app. But, the credentials won’t work for Net Banking. Considering that I want to transfer my money soon, I would not rely on their system.
