Kotak Mahindra Bank

I am writing this review based on my continuous unsuccessful follow up and bitter experience with Kothak Mahindra bank, Mumbai, Hiranandani branch for mandate addition in NRI/NRO account.

They follow outdated methods to do mandate addition. The holder and mandate holder has to be present physically while signing the form and all supporting documents. Due to this even after 4 visits to the bank the desk executive did not accept the form always finding a new reason to reject the form. They never told complete requirement and information at once It is already 6 months since we took the form but the work is not completed yet.

They are always interested to promote new investment products just to earn extra buck. hear me out-when we showed interest in the investments suggested by them the executive and her seniors visited our place in less than 2 hrs notice. See the stark difference in their functioning. When I pointed out this difference in behaviour the desk executive was quite abusive and accusative.

Unless they train the desk executive to do the job assigned with utmost interest and dedication people like me will suffer.

At the time when all new age banks taking less than a day time to open a new bank account it is SO VERY FUNNY that KOTAK BANK does takes ages to add a mandate in an existing bank.

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The Overdraft Loan facility from Kotak is worst and complicated.

They have purposefully designed a complicated format for their statement so that we cant understand anything out of it. Even the bank employees cant answer the queries.

Its like I am loosing huge amounts to this bank every month.

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I can rate 0% rating for such pathetic service provided by the bank, the staff is just to play with the customers around them for no reason several times for small query , to.open 1 account this ppl made me visit 3 branches & at last a foolish person say's to visit the cyber and update the details , this is one of the worst worst worst ever bank the service wich have been come across , hopeless, u guys need some training or the bank will shut down very soon

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I would hate to share below -1 rating to worst hoax pathetic kotak mahindra bank.

Due to health issue I was not able to pay due emi from 3months, collection and recovery agent call me and make me harassed and suggest to me and my husband to begging on road for pay emi dues. Also, saying to my husband that if you are not able to pay amount then ask your wife to do physical after getting money from that business pay your emi's. This is the way kotak bank give training to speak with consumer. And pass out DRA EXAM. they have right to speak anything with women.

They threatened me that if you did not remove the review we will serve legal notice to you because you are pointing out to our reputation.

SERIOUSLY......

If you guys have little courtesy so you have to take every concern solemnly.

And regrettably having one credit card of kotak bank it's my worst decision ever I used their card. I have all the recordings and screenshots agents messaged me on my personal number and share threatened message to me. Also, when I escalated the matter one of their superior said leave that thing tell me your concern and make payment.

Kotak Bank blocked my card without any prior notification I coordinated them past 3months for the same. But after a long period one of the employee coordinated with me his name was sameer he issued reversal letter for the closure and converted into EMI and it was helpful now when I made 2nd payment so he did not picking up my call. One lady used to picked up the call and said who is sameer when I said okay then transfer call to any superior she had a word with me "Everyone is going in the meeting I cannot transfer call to any superior. I am only available in kotak mahindra bank and she disconnected the call.

They lien my saving account and put huge other overdue and many more charges. No proper guidance ??,

I am not using word request here because of all misleading it is very short story they make me manipulate and giving mental abuse. I will write and submit proof to direct in the court.

REMOVE UNNECESSARY CHARGES ON LOAN ACCOUNT. SPLN71959552

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Literally the worst experience I have had with this bank . The kotak team does not have internal communication between departments and the level of harrasment they do for the recovery of loan even after paying all the charge . I do not recommend anyone to take anything from this bank , not even savings account . Literally they are keeping goons not bankers in their company

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I have applied here for credit card, there are poor customer service nonewspond your call msg mail, i provided all genuine details to them after that they are saying your case Has been rejected, jaha mera dua har docs genuine the itna ghatia exp hai life me kisi ko b recommend ni krungi is third class bank k lie inse cal back arrange krne k lie bolo toh mhine tak call hi nahi ata hai inke jo postive reviews h sb copy or paste hai sachai toh yahi hai jo banda face k

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Worst bank to my knowledge. First instance was 10 years back when without informing they bounced my good first check given to landlord that there is signature mismatch. They do this deliberately intentionally since I know there was no such thing and my number was written behind, they never called. I had occurred a fight with my landlord because of this. Second time after 10 years I got opened a 1 lac current account as told by one executive. Soon after opening my account they froze it fully and my funds got fully blocked for over a month. They only harass their customers, that's the reason why many close their accounts there and also that's why their chart in share market too much volatile and not stable. In simple words never trust kotak, it's a bank where in one or the other way you gonna get hurt, if associated with it.

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Hi,

Kotak offers me an smart emi card with yearly charges amount, and after taking yearly charges still I am unable to use Smart Emi card, and even I tried to connect customer care , all calls are chargeable, every sms cost is 3/- and even after sending 7 sms in a day no response received from them so I will suggest to you please don't make any relationship with Kotak , they are just taking money from sms and calls, please aware to everyone not to relationship with Kotak.

Their customer care person will not help you after listen your problem they only disconnected your call only . I am so frustrated from their services.and please share this to your friends and family to not to relationship with kotak

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I recently opened an account at Kotak 811 Zero Account, and a few days later they frozen my account for not taking the welcome kit sent by them in the mail without giving any information. but I didn't get any welcome kits from those worst teams. Now that all of my money is in their possession, I am unable to conduct any transactions. If they sent a welcome kit, how can I know without getting any call or information? So I called customer care number of Kotak Bank, and they told me to visit your nearest branch, so I went there, but there was very rude staff and no one was ready to respond, even though they didn't know their rules either. I've had to wait for hours on hold, only to be met with unhelpful and often rude representatives. They will easily freeze accounts with unknown bullshit reasons. be aware of this worst bank

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Amount debited but not credited to beneficiary account waiting from 3 days not solved my issue they keep on telling wait wait for how many days we need to wait for neft transfer even they are not activating net banking also waiting from a week for activating net banking worst experience

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As a customer my experience with kotak mahindra bank is worst.

I switched to private sector from public sector bank for good and smooth services but unfortunately I got trapped by kotak 's 811 online account. Don't waste your time. Just go with sector leaders. Which are icici or hdfc.

Before going to kotak even think about going to any psb.

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Now a days kotak Mahindra Bank promoting loans where ROI are more than 20% I keep getting calls where they forcing to take loan and saying as Roi is very reasonable and it is in diminish manner. We respect Kotak Mahindra Bank as our Indian Bank. Please don't behave such like a third class finance company. Give good decent offers we value more.

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India's Number one very very very very Worst customer service. How to contact your customer service officer ..

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Hidden charges are there. Customer service is very bad after so many follow up issue is getting resolve credit card interest is very high 0.11 percent per day. Loan system is very Bad never values customer.

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Kotak provide a best account fully digital or open online with full KYC. They provide credit card easily after opening account and this is a zero balance account. They also provide best customer support 247. This account is provide virtual debit card with on cheque book free.

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One of the worst service customer care number provided 18002662666, doesn’t work , y this Kotak people have taken public so carelessly….

To activate my account I’m running behind this people from 7 days, in bank representative says to calls this useless number , which doesn’t work …

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We have been banking with Kotak Bank since last 2 years. This was the worst decision we had taken.

The on boarding team promises everything but the execution team does nothing. They are just a bunch of lazy persons who have no banking knowledge. But they are very smart on finding excuses and passing on the blame to others.

They have no customer value or work ethics. They have no shame in not answering / replying to customers as most of them are just working here till they find a real job.

The worst bank and management I have seen till date.

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Very bad service of kotak mahindra bank

without apply sent debit card and cut 200/-

ammount our accountv

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Faulty bank, hidden terms and conditions and then apply charges on the things not mentioned while selling a credit card, just say the postives while selling the card, and lies on the features of the card like fuel wave off and then apply charges which were committed while selling the card. Faulty bank and even faulty employees with full of false commitment and attitude..

I have done a biggest mistake opening account in kotak..

Please don't fall in the trap of the card and the account..

Tejas Pawar Assistant Manager in Kotak Bank- Horrible person to handle a query, very shrude attitude and waste on job handling customer care. He doesn't have a way to talk, rather than emphasing, he rather points our falut only.

Not fit to be in a customer care..

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Mental torturer and harassments done by kotak staff

it is mental harrasment done by your collections team calling 1000 times and giving life threat calls by your agents following are the numbers

913713xxxx

808069xxxx

865572xxxx

865597xxxx

Regards

Sanket Lade

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