They established a good brand but when you see their processes and few employees attitude you may wonder "wow how come they are maintaining their brand name."
Observations so far:
1) Employees dont care to respond to your queries and requests after your first check is realized. They test your patience. If you loose cool and admonish them , then they will respond saying mind your language.
2) Their Availability charts are joke, they may change your flat after booking.
3) Few employees are unprofessional. I did not deal with many, only 2 so far.
Here is my story. i wanted to book a flat in Aparna Lake breeze. I met Mr Vara Prasad on site and later communicated in emails since I came back to USA. I asked him flat availability list. He sent me the list and I asked him to block 801 in the list, he obliged. Next day when my friend went to office to book the same, Mr Varaprasad said there was a mistake in the list and offered another in 10th floor. We still said OK and booked it and gave a post dated check. You should understand, flat cost increase as you go up.
After a week of booking he again came back and said there is a mistake in the availability list, 10th floor flat was already booked. This time we said not ok, cancel the booking. We are two friends booking 2 flats. Mistake only happened in my case. They apologized and offered Rs 50 discount and flat 1201 to me. I agreed to that. I may be lucky here since we gave post dated checks and we gonna cancel 2 flats.
My Booking check is encashed. Later I asked them how they will apply the discount , they said need to fill new booking form. We completed the formality. Later Mr Samba Siva rao who is the boss of Mr Vara Prasad entered the picture said the new booking form is not valid, instead they would give me a letter stating the discount amount which I can settle at the end. I requested my friend to collect the letter , after calling Mr Samba Siva rao, he went to Apanas office. Mr Samba Siva rao sent him back saying some one who needs to sign is not in town. Then obviously my friend asked why did you ask me to come when I called you, for that he said I wanted to see you :) Hmm, mysterious.
After 2 weeks my friend called Samba Siva rao, this time Mr Samba Siva Rao gave rude answers like why should we give Discount? we increased the price of flat will you give new price? dared us to Cancel the booking blah blah blah... (some Parliamentary language :) followed)
You know if I cancel now I wont get back all my money :) Street Smart Guy.
I called him next day, now he says he never said he will give any letter . I am tired. hence this review.End of it I realized it was a false promise sales has given with out due approvals and they are making us to run for it for ever. I think I set my self wrong expectations from Aparna . Hope People like Mr Samba are few in Aparna, I wish only one guy.
Good luck if you want to book Aparna.
- Thank You! We appreciate your effort.
