Helios The Watch Store, Pune

When i used first time i thought poor quality but when i used for long time realize its very good quality product

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The online website is utter nonsense. I still haven't received my order, even after a month. I have tried contacting them and they are not responsive at all. They also haven't informed me about the order or anything. I regret placing an order from Helios Watch store.

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Sir,

I purchased a Police analog- digital watch from Helios online site. Helios Watch store, Phoenix Market City Mall, Bangalore sent me defective watch. When I asked the to return or replace the item. They denied and told me that to visit the nearest Helios store to verify my product. When I visit the Helios store, Parkstreet, the told me that since they are not the seller the will not say any thing. I told them that this watch is under two yr warranty so repair my watch. They took my watch and take two month time to repair it. So, do not purchase any costly watch from Helios online.

Thanks.

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PLEASE don't buy anything from Helios. I was on my way to Jammu and bought a watch as git for my father from their store at Mumbai domestic airport. The salesman talked so much about Titan quality and international brand that I bought a watch for Rs. 10, 345/- This was the worst buy of mine ever. The watch didn't work even for a day. You wind it and it will work for sometime and then stop.

And the response from helios was pathetic. Their behavior before I bought and after I bought the watch was extremely different. They didn't care. They won't reply my emails or pick my calls. And when I did speak to them they sought to distance themselves by saying we don't have a branch in Jammu. My nephew in Jammu was made to run from pillar to post. Even contacting Titan didn't help so much and finally after more than two weeks and with Titan help I could get a replacement. Helios didn't help at all. So unless you want to go thru the same harassment please stay away and avoid this brand.

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Hello friends today I am writing my 18th review on mouthshut.com mouthshut.com is one of the most biggest and trusted website for of earning money online you can earn a good amount of money without investing much time . Today my reviews related to a shop in Pune named as Helios the watch shop . Ok so let's get started . As we all know Pune is one of the most biggest city of India .

The first thing which came in our mind before going to the store is the parking facility because we do not want any scratch on our expensive bikes and cars and we also want them to be safe from thieves .The first thing is that the parking facility is very bad in the store I think they must provide a good parking facility to the customers I got 7 scratches in my car while parking my car before going in the store .

Now let's soccer talk about the Ambience of the store . It is not so good but not so bad also it is not as good as the big showrooms should has there are some stickers based on the wall in big showroom . Some offers written on walls . Better lighting condition the thing I want to say that the Ambience of a store improve our experience .

The range of the store is very in a narrow both in terms of products as well as price the price of the store are not reasonable they are highest compared to other multinational companies like Fastrack, Guess and other companies etc . The product quality is also not good I bought a watch of about 1200 rupees which was one of the most cheapest watch of the showroom and it stop working after 4 months from the date I bought it and due to the lost of bills left I was unable to claim the warranty or guarantee period . But as we all know unbranded new watch works at least one year with without any maintenance . I make it appear on a local shop and after that it got water filled in it I think that was due to opening of watch m I can't tell clearly tell you about the customer service of the watch as I am not experience it personally . At last I will not suggest you to go to the store and buy the product from this Store at last I will not suggest you to go to the store and buy the product from this Store as the rates are not reasonable and good quality is cheap . Thank you

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Helios watch is known for its brand.The watches are very stylish and have a rich look .These watches can be worn for party wear, Occasional wear, and also for the office wear.The price range is accoding to everybodys budget, The unique designs are very trendy.Its worth buying them.Its recommended to buy.

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I am very dissatisfy of purchasing Tommy hilfiger (th1791163j) watch inr 13000 but paid 6500 due to 50% off.i buy this watch from reputed shop in pune,i bought this watch approx 2 month ago I facing problem twice in the strap of my watch,i visited the store gave them for replacement,on the first time they replaced my watch within one week with minor fault in the strap but again when I visit store that there is minor fault in strap they refused to accept it.

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I bought a Suunto digital watch for Rs. 30000 from this store in late 2014.  In February, the watch broke down.  I took it to the store for repairs and was told it would take 30 to 45 days to repair the watch!  30 days later, the store manager avoids my calls(the salesmen always say the store manager has left for the day),

The salesmen themselves dodge my calls, and eventually the franchise owner calls me up and says it will take 90 more days to repair the watch.  I ask for my money back as the watch obviously is a dud, but that is refused.

Emails to the main company(Titan/Helios) go unanswered. Avoid like the plague.

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I had made a purchase of Rs.20283.90  incurred at M/s.  Titan Company limited  which was converted into an equated monthly installment(EMI) on 28/07/2014 for the tenure of 6 months at merchant outlet directly. the purchase was on 0% interest on emi through HDFC bank credit card.

After receiving the first credit card bill with interest of 1% charged, I had contacted the store and specifically" Ms Rosemary", (the lady at the payment counter who had swiped the card and assured the transaction to be without any interest). She explained that the interest has been charged erroneously and such things do happen. they would fix it next month by informing the bank officials.

on sensing some goof-up, I wrote to the senior credit card banking officers at hdfc who has replied in his email very clearly that there was no such scheme of 0% interest on purchase through emi basis with the merchant. I shared the same information with the store.

the next month and the month after that followed with the same problem of emi being charged with interest of 1%. The officials from the store repeatedly assured that this issue will be taken care off within 3 months billing cycle. I have received the latest bill with the last emi charged for the said purchase and it still carries the 1% interest on the purchase. So if there was a chance of reversal of interest charged shouldnt have it been taken care off in the last bill?

After receiving the last emi statement, the Helios officials contacted Pine Labs(company incharge of the billing machine which is used while swiping any a card at the store). The official from the company then called up to explain the actual discount which was already provided while swiping the credit card during purchase and that the bank were charging their actual rate of interest on such transaction.

I wish and believe the sales incharge at the store should have been a little more trained in this regards to help resolve such queries upfront or during the time of purchase. This could probably be the only request to the Helios team.

But I appreciate their efforts in trying to sort things out and explaining things in the right context. Must mention is that they were all very polite throughout the entire complaint and resolution process.

-Runa Ganguly

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We went to this store looking to buy a watch for 10K, Shubham Kharat, was our C care agent who took us around showing us different brands of watches, he knew right from the start what our selection were

like. He had good knowledge about the watches he showed us.

Also, the watch we bought had an offer for Free gift, he gave us a good selection of gifts we could choose from. I highly recommend his services. The JM road Helios did not seem to be this interesting. Choices were less.

I personally would recommend the Aundh branch.

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