BOM Team,
Just go thru the mail and check how your staff is behaving in the bank or if I should take an alternate route. Closure of savings account requires 20 Days and your Branch manager is not aware of the rules and regulations, He is uneducated.
Need your intervention. Hope anyone of can reply if you have time. and action from your side.
My visit was on 18th Nov . below is the mail sent . with social media post. attachment.
Bank’s responsible person so called BRANCH MANAGER should behave with customers, there is no service given by this branch and unnecessary you guys are wasting money on this uneducated staff.
I visited Maharashtra Bank Thakur Village Branch to follow up on the closure of the saving account which was pending for the last 20 days. During my visit to your branch, I had a chance of meeting Well educated, decent, obedient, polite, and Customer service-centric Branch Manager, Mr.Rajan Kumar. I raised him 2 simple questions as below. 1) What is TAT for the Closure of an account? - The bank Manager reply: should be immediately
2) What is TAT to reply to customer queries? – No reply, I think he is not aware that he should reply to questions of the customer raised in the email or he is uneducated don't know how to reply to emails He asked me to wait for 2 min, and he will check why this has not been processed, today was 3rd visit to Maharashtra Bank for the closure of my daughter’s account. I replied to him I can’t wait as we waited for 20 days and we want to close the account at the same moment there was a heated argument in which your bank manager got wild shouted at me and KICKED THE DRAWER of his table which he later denied, ( you can check with the vendor who was sitting in his cabin- Mortgage section) and later said that " YOU DONT HAVE ACCOUNT IN HIS BRANCH AND HE IS NOT REPLYING TO ME" Is this the WAY to behave with customers a responsible person of the bank, kicking the drawer in anger? If there is an accident who is responsible for this? Later we informed him to close the account and hand over cash to us which was approx. Rs 26000/-, he went to staff and proceed with the closure account and NEFT the amount in my other bank. In spite of asking him to hand over cash, he transferred to other bank accounts. After arguing and asking him “ who asked him to transfer the amount “ to settle the matter he was ready to pay cash of Rs 26000/- from his account, later when I asked him about the cash, he denied it and asked me to wait for the transaction to happen. To just close a small saving account your bank manager wasted my 2 hrs in the branch, and I had to travel 2 times to the branch in the last 20 days. At last, I asked him to send me an apology letter for what had happened and the difficulty I faced, he denied it and informed me that he will check with a senior and reply. Is this way Bank’s responsible person so called BRANCH MANAGER should behave with customers, there is no service given by this branch and unnecessary you guys are wasting our money on this uneducated staff. I want a reply from an authorized person in the next 24 hrs or I will escalate this further, you also have all meetings at Bandra Gandhinagar Head office. I have already taken social media and written on Twitter to BOM handle, Facebook, Instagram, and what's up Let if anyone is responsible for replying or all you are like your Kandivali branch manager.
- Thank You! We appreciate your effort.
