I must have got a lemon, because all the googling in the world doesn't help me with my problem. My printer goes to sleep mode and never wakes up, even after a cold restart(I'm using Pro . Print jobs live indefinitely in the and half the time need to be removed by restarting the service. No one else seems to have the problem. However in debugging the issue, I've had to go through 4 online chat sessions with HP, almost 6 hours, each session being less useful than the previous. I've tried different USB cables, different hubs, different ports, different drivers, and different computers. I've tried printing directly, bypassing the and various print processor options. All at their recommendation and assurance that it would fix the problem(they must have scripted responses they copy/paste into the chat because all the English and grammar is consistently bad).
Finally they decided to replace the printer. They asked for my email address, mailing address, phone number, time of day to contact, and credit card number that will be on record in case I don't return the defective unit. The request for the is via a phone call, not asked for online. During this call, they conclude my printer is out of the 1-year warranty. I bought this printer about 4 months ago, and its manufacturing date isn't even a year out yet. Now I have to dig up my proof of purchase and fax it to them. They gave me a fax number and nothing else. I had to ask if some kind of reference number would be needed and was first told no, then the rep put me on hold and came back with a case # that I have to put on the fax. This is asinine coming from a company such as HP.
Terrible. Unacceptable. Can anyone recommend a non-HP brand that I can have some kind of perceptible competence at customer service, let alone product quality? I am so sorry I ever laid eyes on this product. The defective unit is one thing, but the hoops I have to jump through when something goes wrong will keep me FAR away from any of HP's products.
- Thank You! We appreciate your effort.