I, Dr. Vijaykumar S. Kamat Medical director and online consultant for BIOGETICA USA based online health portal, website; https://biogetica.com. Would like to bring to your notice that. I purchased Hp pavilion dv2046tu, Model no. RE161PA#ACJ, Serial no. 2CE6440XQS on 6th December
2006.The notebook was not powering ‘ON’ so on 18th
April I took it the Hp service centre located in Belgaum and I was told
that it would be rectified in 2 days. I called them two days later and
was told that there was problem in the motherboard and it would be
replaced, I agreed to that and after 2 more days i.e. on 24th April, I was told that they received a defective mother board from the company and they have replaced a 2nd
motherboard, surprisingly even this motherboard was defective and when
I asked the service representative whether they were replacing a new
motherboard, He was silent and did not answer to my question and
lateron I was told that they don’t replace with a new motherboard. It
was almost 10 days by now. Yesterday i.e. 2nd May
2007 I was been told that the harddisk is gone and they would replace it. Now my question is, even after changing the motherboard for three times and changing the harddisk the issue is not resolved yet. In
this due course of time I have lost immense amount of work, time, and
money as I did not have the notebook to work with. Which is an integral
part of my profession as an online consultant. I also requested the
service executives to provide me with a standby PC so that my work
doesn’t stop; I was always assured that my notebook will be ready the
next day. Can you tell me who will be responsible for this mental,
physical, and monetary damage AND LOSS that I have suffered? Due your
inefficient service all my work is stopped and my reputation in the
company is spoilt. I could not work efficiently for my company and
deliver my work in time. In my profession, time is most important but
due to your lack of service and negligence Both Mine and YOUR name is
spoilt. I had never dreamt of this happening to me, when I was
purchasing your product. I
have used your Hp desktops and printer in the past, I always thought
that Hp is known for its quality and service and you have proven it to
be wrong, I was suggested by many friends to go for other brands which
cost much less, but I preferred to go for Hp and now I am disappointed
with your products, I have realised that I have committed a big mistake
to have purchased your product paying extra for no reason I would be
better that I have bought a different brand notebook who would for the
customer an act fast in their duties and also dont LIE or cheat. I
am Highly-Highly Dissatisfied with your work and Service and I would
also suggest my friends and colleagues to Avoid Hp products and
services.
NOW MY NOTEBOOK IS WITH YOUR SERVICE CENTRE IN BELGAUM NOT YET
RECTIFIED. The engineers seem to me that they are not qualified and
doing R&D on my notebook, my notebook has been opened for more than
10 times now and I am not ready to accept it even if it gets ready in
some day(I am sure the quality is substandard and the service
hopeless). Someone be kind enough to solve my issue, I request you to please replace my notebook for new set. Kindly look into this matter and respond at your earliest failing, I would be forced to take some extreme measures.Regards, Dr Kamat
- Thank You! We appreciate your effort.
