Servify

I recently had to get my Macbook repaired, and I turned to Servify for help. I was hesitant at first, as I had never used their service before, but I was pleasantly surprised by the experience.

Firstly, the booking process was easy and simple. I was able to schedule a repair appointment that was convenient for me, and the service center was located in close by to my location. The repair process was smooth and the staff was professional and knowledgeable. He quickly diagnosed the issue with my Macbook and provided me a complete explanation od what needed to be done. The repair was completed within the promised timeframe. After the repair, my Macbook was returned in excellent condition and its been working flawlessly since then.

I'm very happy with the service received and would highly recommend them.

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Today I am visiting croma store and use exchange service for servify today my phone best prices got to servify thanks to mr Amit Sharma and talha sir

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Its a BIG FRAUD that happened with Servify. I have sent my mobile to the service center for a ghost touch problem on my screen. They gave me the estimate of almost 60% of the total cost of the mobile for a small repair. I have asked to replace only the digitizer but they convinced me for the entire replacement of the display and so it is costing high. I thought the service would be great from Servify and so I have paid the amount. Till then the support and follow up is excellent. Next came the real picture. They kept the mobile with them for a long time approximately more than two weeks and the updates are given only when I send an email. They didn't keep up the promise of replacing the display with new ones but replaced only the digitizer(which costs not even the 10% of the charged amount) and that too with an improper fittings, due to which I clearly understood the fraud that happened and the same is asked post returning. The faulty screen became ugly with the improper fittings. And now, the support team is bluffing me that they have replaced the entire display section with the new one which they actually didn't. Also, they are asking me to send the mobile for a second repair and now I completely lost the trust. Took a huge amount and didn't serve for the customer satisfaction and bluffing me instead. Not at all a fair thing and never I recommend it to others

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I had brought an iCare extended 50 plan with my iPhone SE 2020 on 5th June, 2020 and had paid INR 6,499 for this. I was told by''Koramangala Apple Imagine'' store that this plan covers each and everything including replacement of the phone due to accidental damages within 18 months from the date of purchase. Accidentally my phone got damaged which resulted in damages to the back of the phone and home screen button stopped responding. Sides of the phone are also damaged. Phone automatically switches off and on sometimes. I had registered with Servify on 23rd August, 2020 to pick up the phone for replacement. I received a message stating that I will be contacted within the next 24 hours. When no one contacted me even after the said time, I called up the Servify Customer Care and they informed that the phone will be picked up and also said that I have to pay INR 1,000 as the service charge for this claim. But, the phone was actually picked up on 28th August, 2020, after multiple follow ups with the Servify Customer Care!

On 31st August, 2020, I received an invoice from Servify to make the payment of INR 15,665 by 2nd September, 2020 for them to proceed with the claim I had raised. When I called the customer support of Servify to inquire about the extra amount that was being requested to be paid, an executive named Ajay spoke very rudely and unprofessionally. When I asked about the reason for such huge amount for the claim, he repeatedly mentioned to go through the terms and conditions. Also, he informed that the approved claim amount is INR 9,000 which is INR 2,500 more than what I had paid for the insurance! If this was the case, why would I have purchased the insurance in the first place? I am sensing some big scam and customers are being misguided in the Imagine store or by Servify or both of them. I am not receiving proper response from anyone.

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