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KDK Spectrum Reviews

Very poor software service
Aug 24, 2023 01:15 PM

My existing platinum software is over ride by my old gold su software and they are asking me to renew the gold software first. But I have already updated Platinum one then why I should update the old one. They have cheap marketing approach. they can't force to update the single user software because my contact details are same in both of them.


Now I talked to customer support they said your complain is noted and it will be resolved within 24 hours. If this type of taxation software problems are resolved in such huge time then why I would renew it next year.


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Very bad software
Jun 13, 2023 06:53 PM

I Purchased its software that was on discounted price. But till date I have not filed any return because its computation doesn't have Acknowledgement number and even does not have which itr form has filed. Even I called many times for updated return filing and its been two months they have same excuse that we will update software. But nothing response from their end. I would highly recommend not to go for this software. If you have extra money and want to loss money then purchase this software.


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Worst Service Suport
Jul 24, 2020 01:05 PM

They keep on changing their customer care number. It difficult to call them, if by grace of god your call get connected most of the time they keep you on hold for no reason.


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Worst Decision of Life to Buy KDK Software
Jul 20, 2020 12:25 PM

Most pathetic software. Don't waste your money and time. After bought this software you will have regret for life that why have you purchased. They will kill your business and patience.


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Jalandhar India
They are very lazy in updating software
Jul 19, 2020 05:48 PM

They are very lazy in updating software, audit reports utility is well released by government but not updated by them till now. very painfull for us.


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WORST SERVICE AND WORST SOFTWARE
Jul 11, 2019 02:31 PM

I am user of KDK spectrum Software and The KDK giving very poor service for worst software. Their thinking is after selling the software they have totally ignore the after sale service for the same and it is not at all important for them to provide after sale service to the customer.Once product is sold their job is done.


They have the customer care service but hardly we could connect to the customer care executive and if it gets connected also reply is same as always kindly revert over the email . The executives are highly untrained and unprofessional and will always revert like a moron . In majority of the calls their speaking behavior along with the tone is very rude even after confronting them about the mistake they don't even apologize


for the same.


I am really feeling sorry for the choice I have made.


I will advise to all CA, CS And Tax consultant professional not to buy their products.


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Pathankot India
Worst Services providing KDK from Last Two Years
Jul 01, 2019 01:04 PM

I am using KDK Tax Suite from Last 9 Years. I never faced any problem with support and software. But from Last Two years they don't pick phone calls they don't take complaints on mails. We are all dependable on updates which they provides too late. May be its the time to move from KDK to Other Service provider.


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WORST SERVICE
Jun 24, 2019 09:57 AM

I HAVE BEEN USING KDK SOFTWARE FROM FEW YEARS BUT I HAVE OBSERVED THAT IN ALMOST LAST 2(TWO) YRS KDK SOFTWARE HAS BECOME MOST WORST SUPPORT SERVICE


THE CUSTOMER CARE EXECUTIVES SPEAKS ARROGANTLY AND NO SENSE HOW TO SPEAK WITH CLIENT.


WHEN I CALLED THE CUSTOMER CARE, THEY DON-NOT EVEN BOTHER TO PICK CALL, MANY TIMES THEY KEEP CALL ON HOLD FOR MORE THAN 15-20 MIN, AND DISCONNECT IT WITHOUT PROVIDING SOLUTION. EVEN THE DON`T RESPOND TO OUR MAIL .


TO RESOLVE THE ISSUE IN SOFTWARE WE HAVE EVEN WAIT FOR ONE WEEK TOO.


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WORST SUPPORT EVER
Jun 21, 2019 04:10 PM

I HAVE BEEN USING ZEN KDK FROM LAST 6 YEARS BUT I HAVE OBSERVED THAT IN LAST 1-1.5 YRS KDK SOFTWARE HAS BECOME WORST SUPPORT SERVICE PROVIDED I HAVE EVER SEEN.


THR CUSTOMER CARE EXECUTIVES SPEAKS ARROGANTLY AND NO SENSE HOW TO SPEAK WITH CLIENT.


SOFTWARE CRASH MANY TIME IN BW WORK N DATA GET LOST.


WHEN I CALLED THR CC, IN A DAY FOR MORE THAN 10 TIMES SINCE ITS NEAR DUE DATE, THEY DONT EVEN BOTHER TO PICK CALL, MANY TIMES THEY KEEP CALL ON HOLD FOR MORE THAN 15-20 MIN, AND DISCONNECT IT WITHOUT PROVIDING SOLUTION. I AM REALLY REGRETTING MY DECISION TO RENEW THR AMC LAST TIME.


DONT EVE GO FOR KDK SOFTWARE.


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ajaykumar97722MouthShut Verified Member
Ludhiana,Punjab,India India
Disgusting app
Jan 09, 2018 11:38 AM (via Android App)

Hello everyone today I'm sharing my personal experience about KDK Spectrum.


Help functionality- concept of this app is average. This app is used for filing it returns. I've also use this app and I've bad experience with this app. Please don't fil it returns in this app. In most cases your client will be in trouble. If you use this app for filing it returns.


User friendly- this software is not user friendly. This app has many problems related filling it returns. It use your information for other purpose.


Ease of installation- first you has to purchae this app. Then you have to provide your information. This app is so risky to provide information. This is not a trusted app. I faced many problems in installing this app.


Features- featureless app. Nothing is useful in this app. Its destroy your goodwill.


Service- after purchase service is so bad. After you pay subscription fee of this app customer service providers talking with you very rudely. I hate this app.


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Goodwill and credibility will be killed
Nov 08, 2017 09:37 AM

Never purchase this software for filing IT returns. In most of the cases your clients will be in trouble and their files may be scrutinize. After filing so many my clients received notices under 139(9) of IT Act and in same case when I responded through IT authorised website were error free. In fact when I file from govt website, I didn't received any notices and for customer who were eligible got their refunds. Insisting on this product specially KDK may harm your business.Your credential may be suspected if you are using this software It is better to file IT returns from Govt. website. .


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Fraud Company !! No proper after sales and service
Jan 12, 2017 05:06 PM

I am 52 Year old finance professional and running my own company with team of couple of Chartered Accountants. I have my office headquarter at Jaipur and a branch office at Delhi and I work from both locations. At both office locations we take care of a complete financial portfolio of our clients and try to provide them the best services. Now a days there is the world of technology and every industry, company, shop need to synchronize with the latest technology else business will not grow and clients will not turn up. I will specifically talk about the day to day working and the challenges which I face due to some fraud companies.


If you are a CA then you will agree with me that technology has taken place of the manual work and without using software for computation/taxations/accounting and similar we can’t work. These software are basic necessity for any Chartered Accountant firm or even a Chartered Accountant who is practicing individually. Every Chartered Accountant is entirely dependent on some IT company who develop these kind of software for computation/taxations/accounting purpose. Some IT companies are genuine who take utmost care of the dependency of Chartered Accountant on them but some fraud companies are also there in the market who take wrong advantage of the dependency of Chartered Accountants on them. The business goal of these companies has just to earn money and that to be any mean like by making the clients fool, giving them wrong product which they actually does not need, overcharging from the innocent client and many more similar modes of cheating.


This above piece of information was very important to make you understand the incident which happened to me, where one Jaipur based company with the name of KDK software was the culprit and I was the victim. I am very much sure that I am not the only one who was a victim of this company, I have seen many articles, open letters and lots of complaints on the Internet about this company hence there are a lot people who lost their hard earn money when they purchase software from this company.


Let me brief you how this company cheated with me, I was approached by this company to take their software for taxation related work. I was not very happy to see the features of the software but still I took that software and trust me that was my big mistake. The minute I install this software there are lots of errors which crashed my system and at last I called the customer support number of this company. I was in shocked that they have all illiterate staff for customer support, they can’t even understand Hindi properly. The Support staff is so rude and have no technical knowledge of the software. Worst part of their support system was that they never call you back once they took money out of your pocket and before that they call you every second day.


Then again, I took pain to know more about this company’s background and shocked to know the various points about this company which clearly shows its past record of being unethical and Fraud Company. Let me give you some glimpse of my finding about this company:


Actually, this company never founded by anyone or I would say this company has no origin. There was some other IT company from which the current director of this company was associated and was responsible to take care of the marketing of that IT company, but if someone’s intention was not good then he always do the wrong things. This person so called director took all ideas of developing software from the parent IT company and done some fraud and took an exit from that parent company where he was associated. Then he started his own development of the same kind of software on the basis of stolen ideas. By telling lies to everyone at last he was succeeded to establish himself in the market and earned some good money.


Consumers like me is still wondering the origin of this company, in recent past this company was part of one big MNC who acquired this Jaipur based company and in very lesser time it got separated from this Jaipur based company(might be this MNC came to know the truth of this Jaipur based company). I strongly believe that this MNC realized in very short time that this joint venture will not be fruitful as they have acquired wrong and unethical company.


In the recent past this company had outsourced its customer support to some BPO with name of Vkalp which is also Jaipur based because this company was giving very bad support. As this company does not have good intentions, hence they again took all work back from this BPO and also influence some the employees of this BPO and provided jobs to them.


So, bottom line of the above matter is just use your brain wisely and never ever trust on these kind of fraud companies.


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KDK Sprectrum - Best Taxation software
Jul 17, 2015 05:45 PM

I am myself Chartered Accountant. For any CA, this software will be very very helpful. You can do any work related to taxation for Income Tax, VAT, Service Tax, TDS, CMA Management etc. This software is issued by KDK. You will have to purchase it & will have to renew every year. Currently there is specific discount offer for CA Member.


In Spectrum there are many products included viz, Income Tax, VAT, Service Tax, TDS, Form Management, Projection Report etc. Many a times, you have to fill data & need to verify that data online, like in case of challan in TDS. This software provides you feature wherein you have to just enter data in system, while confirming it on online website, data gets captured automatically through system.


Same way, in Income Tax, you have to just fill the data. ITR applicability, Tax Computation, TDS chart as per 26As, all these work will get completed automatically. You don't need to enter again n again on websites.


Customer support is also very good. I had raised queries 4-5 times& same was resolved within due time. Updates being released by KDK time to time as and when any update arrives in respective taxation.


for every Practicing CA, this software will be very very helpful. I highly recommend to all my CA members.


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Mumbai India
Worst ever customer support by KDK Team,
Sep 08, 2014 03:14 PM

We are user of KDK spectrum Software and it is really disappointing how they provide support after you pay for their yearly subscription.


They have the phone no but no one picks up. if picks up simply tell to send an email. Even after sending email they reply as per their convenience. The executive seems either overworked or untrained . Asking a query they will talk like idiots. In most cases their tone is rude and even I have confronted them they don't even say sorry for the way they treat professionals.


The Marketing team only call during the renewal and in between they simply ask us to drop an email.


We are really feeling sorry for our choice.


I strongly advise our CA, CS And Tax consutant professional not to buy their products.


If you doubt on our credibility we are practicing Tax Consultant and


you can reach me at 9320953120 or can check our website  aktassociates.com


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