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Pathetic services... absolutely no control on grou. Review on TripFactory

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70%

4.23

2,164 Votes

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About TripFactory

At TripFactory, we believe travel is more than just a journey—it’s a deeply personal experience. As one of India’s leading online travel platforms, we specialize in delivering customized holiday packages that cater to your every need—whether it’s a romantic escape, family adventure, luxury vacation, or group tour. From flights and hotels to sightseeing and visa support, we offer end-to-end travel solutions—all in one place.

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shahashish9

India

1 Review

1 Follower

Pathetic services... absolutely no control on grou

Jun 07, 2024 03:57 PM 183 Views (via Mobile)

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Guys pls avoid using trip Factory services...they will confirm you that they have their own set up in each country and a local coordinator will be there but the fact is all services are being managed through third party vendors and their is no local co-ordinates available if you get stuck anywhere. It's really difficult to do even any minor changes in the itinerary. Absolutely no support once you paid the money. Avoid usine their services.

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Brand Response

Dear Customer,
Thanks for your valuable feedback!
We are extremely dishearted to hear about the inconveniences caused, cascading a low-res experience on your travel plans. We genuinely apologize, and as a measure have forwarded your comments to our back-end operations for improvisation and improvements.
We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement. Rest assured, we will tackle these bottlenecks and streamline the matters so that they fall under a pleasurable vertical.
Rest assured, we have escalated and scrutinized the resources involved in the booking, and strict disciplinary actions were applied at the bay, with the analysis of the prerequisite knowledge for the mentioned sales executives, thus bridging the gap in delivery excellence.
We appreciate your response on this matter, an ultimate exposure to what we look for and acknowledge from our esteemed consumers. Furthermore, on the parameter of insights shared by the executives, the go-deep checks are in progress for the recorded lines to reach the bottom of the matter, thereby pinning them down for the foreseeable future.
We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement.
If you have any further questions/concerns, please don't hesitate to connect with us at care@tripfactory.com, thus to shun them directly. We value your relations with us and hope to have the opportunity to be your friendly partner for your upcoming travel plans.
Thanks
TripFactory