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Very Bad experience with trip factory for Bali. Review on TripFactory

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70%

4.23

2,164 Votes

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About TripFactory

At TripFactory, we believe travel is more than just a journey—it’s a deeply personal experience. As one of India’s leading online travel platforms, we specialize in delivering customized holiday packages that cater to your every need—whether it’s a romantic escape, family adventure, luxury vacation, or group tour. From flights and hotels to sightseeing and visa support, we offer end-to-end travel solutions—all in one place.

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https://www.tripfactory.com

basweshwarpatil2

India

1 Review

1 Follower

Very Bad experience with trip factory for Bali

Nov 27, 2024 11:11 AM 101 Views (via Mobile)

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TFcare Cares

TFcare is working closely with MouthShut.com to enhance customer satisfaction.

One of the worst service provider is trp factory.

I went to Bali with trip factory package and had very bad experience. The contact person made mistake in air ticket and I had to pay extra amount for that at the airport. When I reached Bali the driver they provided for the sight seen was comming late daily so that we should not complete our sight seen...even after complening about him they haven't change anything and due to that our 2 places was missed and they haven't provided any refund about it.

I will not suggest anyone to go with trip factory.

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Brand Response

Dear Sir,
Greetings from Tripfactory!
I’m deeply sorry to hear about your negative experience with Tripfactory during your Bali trip. Please accept my sincerest apologies for the inconvenience caused due to the issues with your air ticket and the service provided by our local partner in Bali.
At Tripfactory, we strive to deliver seamless and enjoyable experiences, and it’s clear that we fell short in your case. I assure you that we take your feedback very seriously. I will personally review the situation with our team to understand what went wrong and ensure such incidents are not repeated in the future.
We value your trust, and I regret that we couldn’t meet your expectations this time. If you’re open to discussing this further, I’d appreciate the opportunity to make things right.
Thank you for bringing this to my attention, and I hope we can regain your trust in the future.
Warm regards,
TF Care