Tata Cliq needs enough Improvement. Review on Tata CLiQ

Many people there at once recommended me of the Tata Cliq Online shopping app. As I was long willing to afford sneakers, so I placed an order at Tata Cliq . And it came to my house like after a month due to lockdowns. But the product was nice there that I didn't have any complaints then . The colour of it was the exact same as I ordered and the sole was also very soft for my legs. I really loved that product. I made another order few weeks later of Rs 30000 for the Gopro Hero 7 4K sports and action camera(Black).

But they have sent me a different product worth Rs. 15000-16000 At first I thought that they might have done it by mistake. I complained about it on their Facebook page. Following few days, Tata Cliq claimed that they have sent the correct order. And when I unboxed the product I found the colour was also different from the ordered one. Initially electronics return team was handeling this. Later social media team looked into this matter. After co-operating them over a week, I called their customer service and the response from executives there was frustrating. Still I continued my co- ordination by email stating that they had sent me wrong product and they wouldn't process return request any further. I kept on telling them that I had enough evidence that they sent a wrong product, but they did not bother me. Even now can anyone trust Tata Cliq? What do you think? It's a worst e-commerce site, visited ever . They cheat people and are dacoits.