Nov 11, 2022 01:34 AM
2006 Views
This is an automated website with no customer service at all, I was misled by an advert for lessons that advertised as face to face but after waiting several days for the tutor to respond she abruptly said'its online only; Not what I asked for.
When I tried to cancel the subscription the money was still taken from my credit card and despite numerous emails there was no response from anyone at hello@superprof.com
Update - 9th November.
Despite the reply below no one ever responds to the hello@superprof email. I contacted my credit card company to reclaim the money that was taken as had no other recourse. In addition to this SuperProf failed to respond to repeated requests to remove all my personal information and since it's a scam site i've reported them to the ICO for failure to comply with GDPR. This company are not legitimate so i'd recommend reporting them.
