Apr 11, 2009 11:02 AM
4923 Views
I have been with Sprint/ Nextel for 6+ years. The reception is OK. They have the very poor customer service until you decide to cancel with them. Every time I called in for customer support I would get transferred several time because there operators are poorly trained.
When I renewed two years ago I had trouble getting my phone activated so when I called in I must have spent 3 hours on hold and getting transferred.. This year I got a new phone and signed up for unlimited internet. They forgot to put that on my plan. I had to call for 2 months in a row to get them to fix this and a $75 charge. I'm not going to go into how they they hide extra charges for new phones. I will not renew in two years.
You can save a lot of money with them by saying you want to cancel by at the end of your contract. The first time they gave me the phone for free and a $300 credit. This last time I I got a free month. One thing, never buy you phone from a Sprint store. Majority of the stores are owned by Sprint so they will have some kind of mark up they hide as a Sprint charge.
