Delayed flight rude staff insult to the passengers asking for reasons
We have booked the spicejet flight SG530 from MAA to PNQ today 30th December 2016 but it has been delayed by 1 hour. No staff at the gate. Flight attendants were rude. Seating space is horrible. Spicejet does not know the definition of Punctuality.
PNR: D7WZYZ
Due to this my trip has been altered which is causing me financial losses which I would want spicejet to bear.
I understand that the breakfast is normally chargeable inside the flight but the flight was delayed by one hour and we have not been provided with a free breakfast either.
We had to land in Pune and then had our breakfast. Being under medication, it was very frustrating and I had giddiness and was about to fall down couple of times.
I am not happy with the response received from Harish Singh and Mohammad Javed from Spicejet customer service team.
The ground staff Zaid from Spicejet also used abusive words in Hindi.
Let me ask you - Will you as a customer tolerate such humiliation, insult, rude, embarrassment to the core from a service provider? What will you do in such a situation?
I am looking forward for the Appellate Authority to kindly look into this issue and revert to me the next steps/actions. Have emailed to Appellate Authority, Spicejet.
