Dec 08, 2003 07:01 AM
3307 Views
(Updated Dec 09, 2003 01:35 AM)
Satyam online (dial-up) service cheats customers mentioning their billing pattern in fineprint. e.g. if you use sify for 7 minutes, you are billed for 10 minutes. or if you use for 10 mts.30 secs. you are billed for 15 minutes. Also there's a port utilization charge of Rs.2 per login. When I checked with their customer service, I was told that it is mentioned in the ''terms and conditions''.
Satyam will lose many of its customers if it continues to mislead the public.
If a customer logs in only to check mail quickly and log out everyday, she or he can easily run their bill upto 150% of the original. e.g. suppose the actual usage is 150 minutes, the billed usage can be even 225 minutes. So one loses out if one has multiple logins for short periods of time.
Also what makes it worse is when you have a doubt about the billing and decide to check your account's usage, the table has a few columns of which one has actual usage in minutes and billed usage in seconds (or the other way around). So one can not figure out at one glance about the discrepancy in billing. This makes one feel that the company is doing this on purpose and is not even trying to be honest about it.
Regards,
Hema
