May 02, 2012 06:32 PM
11982 Views
Sapphire is one of the older toy stores in Bangalore. They are in at least 3 prime locations(Richmond road, Jayanagar 4th Block & Koramangala) in multi-thousand square foot spaces and have been in business forever(at a very visible/well known corner location on Brigade road which they moved out of a few years ago). Despite all this, that they have going for them, Sapphire presents a curmudgeonly, small trader type mindset where the seller is king. Once the transaction is done and the money is in their hands, the customer is reduced to a nobody.
I wouldn't even risk censure by trying to negotiate a return with them. Management is small minded, frosty, unfriendly and believes they always know better than their customers. It is only the absence of any close competition, whatsoever, that has allowed them to survive and prosper.
When you buy they will insist on billing you before checking the contents(which is understandable in some ways - but they treat you with complete distrust when they tell you this), then charge you even the 1% more that say the batteries needed for the purchase will cost you and the 1% more for gift wrap. It is way beyond the pale to expect a store like this to have things like demo toys - which would at least differentiate them from the small corner shop. At the moment there is truly nothing to and other than their unquestionably large(although fairly standard and unimaginative) selection you have little reason to shop here.
Their mostly young staff are perhaps not to blame, but Sapphire's management has a very long road to travel to give their customers a quality buying experience. You'd expect infinitely better from the flagship toy store in a large city like Bangalore.
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