Pathetic TV, pathetic Service - CHEATS. Review on Samsung Smart TV

I purchased a 55 Inch smart TV on 30th Sept 2019, and yesterday on 25th Jan 2020 the display of my TV is broken with lines across the screen vertically and horizontally. I called up customer care and they sent out an expert to assess the TV and provide a solution. To my surprise the Service expert came and turned on the TV and very nonchalantly concluded that the display was broken due to external damage which he could not see.

I spoke with him that there is no damage and there is not a single scratch on the TV, he went ahead and inspected the TV and concluded that there is no external damage that can be seen but the display is broken because of external damage and I cannot prove it.

I find the statement contradicting as the expert says the display is broken because of external damage but he cannot see any damage. I spoke with the highest level of escalation at the customer case and Mr. Valan ARASU from Chennai very rudely and unprofessionally and vociferously stated that Samsung cannot do anything about it, it will not be included in the Warranty period and I will need to pay 26, 000 for the the repair.

I have attached the Service report where he mentions that the damage cannot be seen on the TV.

I find this very hard to believe that a company like Samsung will handle customer complaints such unprofessionally and the conduct of the experts was so poor and they did not want to hear what I had to say and concluded that we dont need to prove the external damage but we will not cover this under warranty.

I request you to please look into this, below are the details> the service report has all the necessary information about the TV