Apr 14, 2016 05:36 PM
4298 Views
What a frustrating service by Paytm I can't survive any longer in the market by disobeying to the delivery deadlines.
I have called paytm almost 10+time to get the delivery today anyhow but your customer executive including their floor manager(Ankur) can not even assure customer of getting the delivery on time. I have wasted complete day for getting this sorted today anyhow.
But Paytm as always have ruined everything. I have talked with Ankur from Customer Service Executive in the morning and that shameless guy had said nothing about delivery promise but just given me fake promise, now I can realize it. If Paytm work like this and if Paytm dissatisfy the customers like this, they wont be able to survive in this market.
Your service has NO influence in the market, ppl are just using Paytm only for the sake of cash back offers and nothing else. But now there are many options in the market which can give cash back so relying on Paytm is of no use now and as I mentioned to CSE that'I will make sure atleast 10 ppl wont be using Paytm from now onwards, its going to happen'. This mobile was for gifting to my mom as she had her birthday and Paytm made me down today even after placing the order 15+days ago. Grow up paytm and stop taking money from financiers & investors for offering cashback to customers but improve customer experiences if you want to survive in the challenging market. I will make sure to market this review and this story by the social media and customer forums.
