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About Matrix Mobile Operator

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Bangalore India
Felt Cheated
Jun 21, 2016 05:25 PM 8586 Views

Network:

Customer Service:

Charges and Billing:

I recently bought a sim for my travel to Philippines. The agent came to my office with the plan and gave me the sim. While giving the sim I will be charged as per the plan which is in INR and it includes talktime. Whereas after my trip was completed I was charged three times of the plan and that too in PHP currency.


When I called back the agent and asked him about the currency He initially said its always in INR later when I told him that I am being charged in PHP he completely disagreed to his earlier statement and said its as per the plan and you accepted it before taking.


My mistake that I did not check the invoice before leaving India but on the whole it was a bad experience and I felt cheated. I am not going to refer to suggest Matrix to any of my frequent corporate traveler friends.


Regards


Ajit

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