Sep 15, 2019 09:50 PM
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In 2018 June had travelled to Europe using Matrix card. The plan data charge mentioned Euro 25 per GB while when the bill came, it mentioned GBP 25 per GB. Last July, GBP was about 17% more expensive than Euro & so was charged approx 17% extra ie extra Rs 475. Well the amount cheated wasnt high but What was most shocking was the response. They never apologised. In fact A sr CRM person had the gumption to write that the situation was equatable to a restaurant showing two different rates for the same cup of coffee in the menu owing to an error and the restaurant charging you the lower amount of the two printed on the menu.
If a rate is stated in 2 currencies, the rate would cater for currency value difference.
WATCH OUT BILLS WHEN USING MATRIX. CHEATING CUSTOMERS
