I had recently opened account in Lakshmi Vilas bank, on second day of opening there was a sb mahila urban penalty of 248. Due to this towards month end , another penalty of 820 was deducted due to low account balance. I don't understand why does metro customers get urban penalty. On enquiring staff including branch manager - they told me it's technical glitch in program hence amount debited. Since bank agreed incorrect penalty I enquired by when will amount will be credited back to my account for which I got answer they are not sure of timelines as their technical team itself does not know by when they will be able to correct the program that makes incorrect penalty. To which manager further questions me - if corporate company promise a hike will they do it immediately? He is comparing penalty to hike and secondly retail bank to corporate company.i have never seen any bank manager giving such answers not relevant to subject matter.
Their customer support team is even worse. On enquiring them they said penalty is correct and it would not be reverted. Their middle man staff is aware of only one answer it will be credited in two days , one etc
This is just very small amount but same thing can happen to large amount too. I just wanted to shed some light to public so they get to know whereabouts of bank. I don't suggest this bank to anyone. Think before you park your money in this Bank!!
