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Terrible after sale service
Oct 27, 2018 12:35 PM 8142 Views (via Mobile)

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I had registered a complaint with Kent customer care that my Kent RO system was giving out unpalatable water. Their technician replaced a set of filters as well as the membrane and charged me Rs. 4050. After completing the repair the quality of the water as checked and confirmed by the kent technician was very poor and beyond acceptable standards, but he told me that quality will automatically improve after using the machine for three day. But still the taste of the water is awful and TDS value is much beyond the acceptable standards. The Kent customer care is not solving the problem. So after spending RS. 4050 and changing complete kit as demanded by Kent technician, I am forced to drink unhealthy water for more than a week. Now today the machine has suddenly stopped giving out water. It shows that shoddy work is done by Kent techniciancs and large amounts of money is being charged from customers in the name of repair and still no result is achieved. Customer is losing money and suffering enormously as he has no drinking water inspire of purchasing Kent RO machine for around 15000 and then spending 4050 for repairs. Very Very disappointed.

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