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Terrible Experience
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Apr 23, 2025 10:37 AM 506 Views (via Mobile)
(Updated Apr 23, 2025 03:39 PM)

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ixigo is working closely with MouthShut.com to enhance customer satisfaction.

Terrible Experience with ixigo Guarantee – Total Rip-Off!


I am extremely disappointed with ixigo and their so-called "Guarantee" service. I paid extra for ticket confirmation assurance, and yet ALL THREE of my tickets are stuck in RAC! What exactly did I pay the extra amount for? This feels like a scam.


To make matters worse, now if I choose to cancel, I get NO REFUND at all! How are three people supposed to travel on RAC tickets? This is absolutely ridiculous and completely defeats the purpose of paying for a "guarantee."


ixigo is clearly making money off helpless travelers without actually providing any real benefit. Their policies are misleading, and customer service is nowhere to be found when you need them the most. Avoid this guarantee at all costs – it's just a money-making gimmick.


0/5 stars – ixigo, you’ve lost my trust.

Brand Response

Hey! We apologize for any inconvenience caused. Kindly visit https://m.ixigo.com/reviewtrains to provide us with more details. Our team will investigate the issue promptly and work towards resolving it. Thank you for your cooperation.

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By: ixigo | May 08, 2025  10:40 AM imageComments 0

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