Sep 09, 2012 10:36 AM
5864 Views
Hi,
My mobile number is+91 97430 51251, I use Black berry model 9780 activated Black berry unlimited package from you for Rs.399 few days it was working I could browse and do what ever I wanted, but from past 3 days I have been incurring browsing charges etc.
When I contacted Blackberry help desk @ 18002701234 they said the normal package is still there but above that some IDEA fresh(GPRS) package is activated which is out of my knowledge and I have been incurring lot of browsing charges etc.
I raised a complaint on Friday 07-09-2012 they gave a complaint number ST 1 -27266377759 and promised expected completion of request 08-09-2012 time 10AM till now i.e., 09-09-2012 its not been rectified.
I tried calling your customtakeouter care once they disconnected my call second time they said in two min they will rectify the issue, when the problem was still there I called them back again they are telling network down call after half an hour again after half an hour I tried to reach them it says call after 24hrs, I am really fed up of this issue, kindly verify or else I will opt for other network providers.
