May 16, 2010 04:30 PM
1739 Views
This is supposed to be a 5 start deluxe hotel and resort but any other 3 start resort will be nuch better than golden Palms. The staffs aren't friendly , pleasing or approachable. Check in and check out time is supposed to be 12 noon. we reached there at 12:15 and got a room at 3:30 pm. The food is just like the one we get in any mluticuisine restaurant. The waiters come and ask our room numbers several times to ensure, we are not just walking in and having food. The current goes several times a day. It takes a minute for the generater to switch on.
Front office staff in the SPA are very amateur and do not give propoer appointments. Most of the resorts have a bowling as indoor games. But in Golden palms it is just squash, carroom, billiards and TT. they claim to have a kids playroom, it actually look like a ghost room with no light or AC and minimal toys.
The pool is good but the pool attendants are just there for name's sake. A kid was drowning and the attendent was busy talking with someone. The kid's father resued him and the attendent saw the same. He just stood there without even checking how the kids. He didnt even know the medical procedures.
The staffs are very rude and dont bother to cater to the guests. Seems like only celebrities will be catered to in GP. We have been to various hotels/resorts but this is the worst experience. The hotel was good when it openend and until 2-3yrs back. But now it is pathetic. Staying at home is a much better choice.
