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Dissatisfied with the delivery commitment. Review on Ferns N Petals

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46%

3.38

27,609 Votes

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harshavishwanath

India

2 Reviews

Dissatisfied with the delivery commitment

Jan 14, 2020 04:40 PM 509 Views (via Mobile)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Ordered a birthday cake, which was delivered after 2 days of the birthday. The delivery date as per the tracking details mentioned 14th Jan and it continued to show the same despite not being delivered. A very poor customer support who don't know how to talk to the customers. They have lost a customer today

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Brand Response

Dear harshavishwanath,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. If you need any further assistance, please share your order details and our team will get in touch with you. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals