May 17, 2013 04:01 PM
11081 Views
I use post-paid MTNL Dolphin mobile for last 10 years. Although the service is pathetic, like poor network coverage, call drops, voice clarity etc., I continued my relationship with Dolphin only because it is government supported company and I am proud to be an Indian.
Yesterday I purchased new phone that required Micro SIM card. I went to the MTNL shop at Thane today to get the existing SIM converted into Micro SIM. This was to be done without any change, either in the plan or service type. The clerk at the counter denied my request on the ground that the system is showing outstanding bill. In spite of my telling her that I am the loyal MTNL customer for last 10 years and has not kept any outstanding of bills and also this change in the card from the previous one to Micro SIM is not going to affect my present plan or any change from Dolphin to Trump and I will be clearing the bill before the due date(in my case it was 29th May 2013), the clerk at the counter did not issue me the card though the necessary documentation was presented. My request to talk the matter with seniors to resolve the matter was also ignored.
This really caused great disappointment to person like me who is with MTNL for several years. This clearly shows that MTNL doesn't care about it's customers and doesn't want to retain them by being proactive in providing good customer service.
As a result of this insulting treatment, I have decided to port my number to another service provider with the hope that I will get a better experience.
