Jul 25, 2011 11:25 AM
26844 Views
I had issues with airtel broadband(DSL).
1)I am an occasional user and wanted higher speed to book train/bus tickets easily.
2)I changed the plan as they promised higher speed(Browser 899 -8GB@512kbps) .But there was no visible difference during downloads.So I requested to revert to the original plan.The customercare informed me that the original plan is not available now and so the request could not be processed.
3)The plan they changed had 200 free calls on my landline which I was not using at all.And that free calls mean that I will have forego 12GB download @512kbps.When they changed my plan they did not give me an option to choose between Browser 899 and Browser 899-SL(20GB@512 kbps).
With these problems I went to Tikona.The sales guy told me that this is superior technology and all.
But I had problems with them too.I fixed those problems and find that Tikona is having good speed.
1)I have got FMC -599 plan .Plan charges 599+Service Tax+education cess.
2)They took one week to install the line.They give you a cat-5 ethernet cable which you can directly plug into a PC/laptop/wireless router.Those guys who came for installation were not able to bring the cable into my existing concealed connection and so they gave the connection through my window.
3)I did not like the way the wire was hanging from my living room window .I have a small kid and he constantly pulls and plays with the cable.Also it was spoiling the ambience of my living room.So I send a mail to their customercare to rectify this issue.
4)The guy who installed my line turned up and stated his inability to make the wire concealed.(My existinf airtel line is concealed and I wanted Tikona to use the same pipe to bring their wire into my house).So I engaged my electrician and spent Rs 200/- to fix this issue.(The problem here is Tikona uses cat 5 cable and so they were not able to just connect it to the telephone junction box which was already available just outside my flat and had to push the cable into the pipe so that it will be concealed.)
5)Now I found that I could not use my existing Beetel wifi router because that uses a telephone line and is different technology(ADSL) while tikona uses ethernet cat-5 cable.The sales guy confirmed that I could use my existing router with tikona line.So I spent another Rs 1800/- on the linksys wireless router to make my internet connection wireless inside my house.(Tikona is providing wifi router @Rs 75 /- per month or Rs 1500/- for lifetime rental and in both cases I should return my modem when I disconnect the line)
6) Finally Tikona has sent me a bill for the period which it was working to fix my issue and I was not able to use the internet.
So for people changing to wireless broadband from DSL internet think before you change.But the speed is really good.
