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Home > Personal Finance > Financial Services > Capital First > Extra charges for the Pre-approved card and person
Capital First
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I bought a dishwasher today in reliance digital today and the salesperson was good in explaining things. I opted for finance and 2 options were available and since I already had a pre-approved loan of Rs. 40k I opted for Capital first finance.
Person from the capital first doesn't know the procedure. He look almost 4 hours in completing 1 form.
He gave information that we won't be charged extra for any processing, since we have all the documents processed.
We were finally charged 1% of the total bill as a processing fees. When asked he couldn't explain anything on this.
He was calling his TL multiple times and we ended up with no information.
When escalated this to reliance digital they did nothing.
They had 3 types of processing fees. Till now I didn't get any information even after emailing the capital first.
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Brand Response
Hi Member,Thank you for your feedback. We have recently associated with MouthShut and we want to take the time to thank you for sharing your valuable feedback with us. We hope our team has got in touch with you and your issue has been resolved. If you need any further assistance, We're a click or a call away and you can write to us at social.connect@capitalfirst.com for further assistance. We assure you that we will strive to do our best to serve you in future.
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By: care_capitalfirst | Jul 05, 2018 11:09 AM Comments 0
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