1.Customer Service: Responses were slow and largely templated, with limited help on resolving a product issue; follow-ups needed multiple reminders.
2.Product Quality: The razor and blades look premium, but the shave felt tuggy after a few uses; the shaving cream’s scent is nice yet performance is average, and the aftershave caused mild irritation.
3.Delivery Timeliness: Order arrived later than the promised window by a couple of days, and tracking updates were sparse.
4.App & Website: The site is easy to browse, but checkout glitched once and discount codes didn’t apply reliably.
5.Reliability: Inconsistent experience across orders one decent, one disappointing so it’s hard to trust for repeat purchases.
Verdict: Good branding and ideas, but needs better quality control, quicker support, and more reliable deliveries to earn higher ratings.
