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Milagrow Ecovacs 3D Deebot 77 Robotic Floor Cleaner Image

MouthShut Score

45%
2.09 

Ease of use:

Durability:

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Rs. 54,990 (Launch price)

Milagrow

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Milagrow Ecovacs 3D Deebot 77 Robotic Floor Cleaner Reviews

Pathetic Customer Support
Jun 30, 2023 10:02 AM 499 Views (via Mobile)

Recently bought a Milagrow IMap Max and now I am being told that the product warranty is expired.


The machine is only Vacuuming when it is supposed to vaccum and mop.


The customer service is pathetic.


DO NOT WASTE YOUR MONEY ON RHIS COMPAMY PRODUCT.


They cheated me
Jun 09, 2023 06:09 PM 482 Views (via Mobile)

They are well-trained to cheat the customer. Don't buy this product. You will lose the amount if you buy this product. I have a two years very bad experience with the company team. Look for the other brand


kolkata India
No service product.
May 24, 2023 09:12 PM 495 Views (via Mobile)

No service center. So called service center@ Gurgaon will not repair. They will instead promote new product as buy back and say parts not available. I got it repaired locallyRs 1200/- only for PCB level


YOUR RATING ON

Milagrow Ecovacs 3D Deebot 77 Robotic Floor Cleaner
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Water tank manufacturing is poor
Apr 19, 2023 03:08 PM 558 Views (via Mobile)

While the suction in the dry mode is fairly good, the mopping mode had to be abandoned due to the poor water tank attachments. After two replacements of the tank @ ₹2500 each time, i finally gave up and used it only in the dry mode. The clips which attach the tank to the main machine are poorly constructed bits of plastic which lasted two months at the most.


Very poor customer service for EcoVacs
Nov 11, 2022 06:25 PM 963 Views

This is to express the frustration we are having with the bitter experience we are receiving EcoVacs team.


We have a issue with our Ecovacs Deebot Unit during the month of Aug 2022. It was identified as a problem with the side brush motor, a rep named Eshan Jain along with his technician visited our house . We made a payment of 2990+990(visit /labour) .


The whole unit was opened to replace the part .


Since then, the unit is not working and not able to complete the vaccum cycle. The unit abruptly stops.


We logged a concern again, another rep Mr.Nawas visited the house and troubleshooted the issue to be a new one.This was after another payment of Rs 1000 for the home visit. The second rep identified the issue to be a different and new problem and asking a quote of 6000 to 7000 .


The unit was working alright before the opening of the Deboot. Are there any gaps with the technical knowledge of the team? Please address the issue.


Milagrow iRobot
Sep 25, 2022 10:21 AM 1244 Views (via Mobile)

Stopped working after having hardly used 5 times. Company does not respond, no service personnel in Kochi or Mumbai. They cooly blame lack of service on Covid!


My product is lying unused and unrepairable.


Deebot U2 Pro ecovacs- Disgusting customer service
Jan 19, 2022 02:03 PM 2592 Views (via Mobile)

Purchased Deetbot U2 PRO from the Ecovacs website. When we purchased it we were given the virtual demo (before purchase) they did not tell us that this model DOES NOT work on black/dark floors. After purchase, upon raising a complaint, the technical guy told us "How are we supposed to know your floor is black". And told us to tape the antidrop sensors. No one in the ecovacs team knows how to talk to their customers. The customer care representatives were shouting at us. Us, who were already so frustrated that we have to tape our product on the first day of purchase. I have never dealt with such horrible customer care where the customer care representatives have no decency or manners to talk to their customers. Very horrible experience. Extremely disappointed. Would NEVER recommend ecovacs to anyone.


No response from Milagro for servicing . the inves
Jun 09, 2021 12:40 PM 4575 Views (via iOS App)

I bought Milagro wet and dry mop for about 65k a year back . it worked ok for a few months and there after we started having some service issues . we contacted Milagro and their representatives are totally care not type people and we had harrowing time to get the machine to work .recently I contqcted their rep ( do not remember name ) with contact no 91 70113 7xxxx. After I complained on line about milagro machine not charging , this gentleman called . he asked for pictures which I had sent on 28 May 21. he has not reverted back even after I texted him a couple of times .where should we go ? throw the machine in dustbin and inform every one not to invest on this companys products ?


Coimbatore India
Best After Sales Service and Durable products
Aug 20, 2019 04:31 PM 6262 Views

I can't believe even one bit of the comments mentioned by others. My own experience has been one of delight and elation. In my life I have come across Milagrow as the 1st company which keeps track of the customers, offers free home visits, AMCs and also upgrade offers. I used the product for 7 years without a problem and then got the buyback offer at 50% of the original price and used it to upgrade. The engineers are humble and prompt. What more does one need. Many of us treat the company staff badly as a matter of right. That is wrong. We must learn to appreciate a good company


Coimbatore India
Thank you Milagrow
Aug 20, 2019 04:02 PM 6113 Views

Thank you Milagrow. It has been a wonderful 7 years of relationship with you. I feel so elated with an Indian company for the 1st time in my life and hence writing these reviews. You gave us a flawless product and also an offer to upgrade by buying back the old product for 50% of the original price. May your tribe grow.


Coimbatore India
Par Excellence
Aug 20, 2019 03:54 PM 6098 Views

The product is very reliable and durable. The best part however is the service. The compnay gave me a buyback for the old robot for 12500 Rs i.e 50% of original price and offered me a new product for upgrade minus Rs 12500. Feeling very good.


Coimbatore India
Going Beyond Expectations
Aug 20, 2019 03:46 PM 6044 Views

The product is durable and the company is very good with customers. They remember their good customers and reward them with good service, happy visits, free parts and also buy back. I have myself been rewarded with a buy back of 50% of original price after 7 years. Felling good and hence this Review


Coimbatore India
Best Robot
Aug 20, 2019 03:41 PM 6118 Views

The Milagrow Redhawk lasted 7 years. Bought it for 25000 Rs in 2012. The product functioned without any problem for 7 years. I feel so happy with the company because after 7 years I got 50% buyback price and an upgrade offer with a mapping Robot. This is beyond my expectations


Coimbatore India
Very Satisfied
Aug 20, 2019 03:31 PM 6061 Views

I bought the product in 2012. The product has given me impeccable service for over 7 years. At the end of it I also got a free service after 7 years and an offer off upgrade with buyback price of 50% for the old robot.


Milagrow Robopurifier 7 Worst product no customer
Nov 10, 2018 04:28 PM 6500 Views (via Mobile)

Whatever is said in the review of Aquabot 5 is the same to my experience with Robopurifier 7 their latest model...worst is their customer support who never understands our complaints and acts and says the same thing as theirs is the best..Virtual wall wont function they say its not paired?This machine will never return to its docking station...This machine is not effective for wet cleaning...CUSTOMER SUPPORT JUST ANNOYS U...U WAIT FOR Weeks to get same lame excuse replies ..


meghadeyapuMouthShut Verified Member
Durgapur India
Bad Robotic Floor cleaner
Sep 22, 2018 01:21 PM 6555 Views (via Android App)

Hi friends, I use Milagrow AquaBot 5.0 Wi-Fi Robotic Floor cleaner. This product is working properly some days after keeps on rotating at one spot. Wet mop doesn't have pressure to remove foot mark and other dirt from the floor. It keeps cleaning the same place again and again, defeating the every purpose of the robot. It's very difficult to handle. Its not a user friendly product. This product is very poor. Its not a durable product. This product style very old model. Its not attractive so I don't like the design of this product. Their customer service is not reraible for me because they attend the service call after two days.


MILAGROW Aquaboat 6.0
Jun 25, 2018 07:56 PM 6998 Views (via Android App)

I purchased a MILAGROW aquaboat from their gurugram office in March 2018. After 20 days the charger was not working and then I complaint and they sent after one day. Then the aquaboat clean g robot works for one month and after this it stop working and keeps on rotating at one spot. I checked all settings but not worked. I complaint to their customer care they never cared and keeps on doing arguments for providing services. Now it's a waste of 35000 rupees and I kept it and now cleaning with convention broom. The conclusion is very poor Chinese built quality, it's works hardly for two months. The customer care is horrible and they never help you. The advise is don't purchase it and it's a waste of money. Customer care is extremely poor and never listens. You can call me at 8800317272 for feedback.


pooja1208MouthShut Verified Member
Agra India
Cliche Romance
May 10, 2018 10:56 PM 6502 Views (via Android App)

Are you a Romantic Novel lover? If Yes then Nicholas Spark books are for you.Out of all his books, my all time favourite is Last Song. which is a book about a teenage girl who was overcoming her own personal problems which most of us face being a teenage.The Novel shows the journey of Ronnie, the female protagonist, as how her relationship with her father who had left them, progress. especially when she along with her little brother comes to live with him. The whole turn out events between father and daughter throughout the novel made me think that how we forgot that ever coin has two faces and how we straight away jums to the conclusion.The novel has the obvious elements that almost all cliche romantic novel has. A good looking rich guy name Will who became the knight in the shining Armor for Ronnie and how their love progress. An antagonist who harasses her.Will's mother who frown upon Ronnie due to her lower class status in the society as compared to them and so on.


The Novel has it's high and lows but obviously has a happy ending which I liked a lot because seriously I don't like sad endings. I mean come on we have so much of sadness around us already so who wants sadnedd in a novel too? So guys go ahead and read this novel if you want to live these little moments of Ronnie and Will in their journey of love.


bangalore India
Milagrow Cashmere Aguabot 7.0 Wet + Dry
Nov 30, 2017 01:53 PM 10425 Views

I bought the cashmere wet and dry vaccum robot recently in oct 2017. Following is my review after two months of usage


Pros:


Dry cleaning effectiveness is the best and unimaginable dust is picked up by the product


I can rely on this product when my maid is not available for dry cleaning alone.


Cons:


Wet cleaning is not effective at all, as the product itself makes a lot of stain(wheel movement) in the floor due to random movements. It is unable to remove any mild stains on the floor.


Takes long time(close to 45 min) to clean a room size of less than 100 sqft. To circumvent this I have to be there physically using the virtual wall and enabling the machine to clean in phases for each of the room.


Cleaning is not effective(takes really long time) when your room is of below shape e.g your bedrooms


The product does not go back to the docking station although the docking station is in its visibility and close by.


The fall sensor works very erratic in couple of instances was above to fall in the stairs and I had to a physically hold back the machine. Hence you cannot rely on this machine for your stair case landing as you cannot leave it unattended.


In your balconies if there are water outlet(Jaali’s of dia 2- 3” – fixed steel ones), then there all chances that machine gets stuck in the curvature. It would not give any error messages and keep rotating there.


The plastics used in the wheels are very low quality, within 1.5 months of usage there is lot of wear and tear in the wheels, in spite of running it majority in wooden floors. These aberrations tend to make scratches in the wooden floor.


There are instances when the firmware behaves erratically, once you switch on the command to select cleaning mode does not come sometimes and if you tend to start cleaning without that voice command then machine gets stuck in a place and just does not start cleaning.


Scheduling does not work at all as the day and schedule setting just gets reset erratically when you switch off and switch on the product.


If the product is in docking station and there is power shutdown then the product starts the cleaning in the docking station itself, pushing and damaging the docking station and charge touch points in the product.


Customer Support:


Sales team never comes back to you after the sale is done irrespective of multiple follow-ups. Customer support team just keeps saying that their product is the best and is not willing to listen to the customer or visit the site. They want the customer to do a video chat with them demonstrating the complaints which is most insane approach for this product.


Customer support does not understand their own product; they were above to change the PCB two days after I purchased the product assuming that PCB was defective. We just stopped him from doing that and found that it is a constraint in the product. In this process the screw of the PCB was completely damaged in a brand new machine.


In spite of multiple requests from my side nobody was willing to visit my site and look into the product problems which can only be understood by seeing the product working in actual conditions.


The wet tank was damaged by the customer support engineer who visited us to give a demo. After multiple mails the water tank was replaced, just to discover that new water tank was completely non functional


Conclusion:


The major selling point of large water tank and wet mopping is a flaw in this product and the premium that I paid for that is not worth the penny.


Given the draw backs and customer support I would not recommend this product to any one until unless it is placed in a low cost segment e.g in range of 10-15K where you can afford to still manually intervene and just do the dry cleaning alone.


GURUBARANdrmMouthShut Verified Member
Coimbatore India
Disappointed customer of milagrow
Nov 21, 2017 03:51 PM 7295 Views (via Android App)

It's a stand alone cleaning robot. It does have the capability of cleaning all surfaces in the room, but if we have a carpet at home it's bound to get stuck just getting on to it.


You have to be physically present in the house in order for it to get the work done. It has some trouble keeping the corners of the room clean.


If one has time to monitor it, one can use remote to direct it to clean all the rooms.


The battery is not lasting for even an hour and it can barely dry vaccums.


It takes almost 5 hours to recharge full. It doesn't connect to wi-fi .


Because of the wet mopping problems, I tried to return, the engineer asked time to rectify this issue. But still I not satisfied with the wet mopping and the engineer refused to take it back.


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