As a disillusioned customer who fell victim to the deceptive practices of Kent RO, I feel obligated to expose the truth behind their Annual Maintenance Contract(AMC). What initially seemed like a prudent decision to safeguard my investment in a Kent RO system quickly unraveled into a nightmare of deceit and financial exploitation.
Upon purchasing my Kent RO in 2021, I was enticed by the promise of 1+3 years of free service. However, this illusion of generosity was shattered when, just one year later, I received a call insisting that I subscribe to their AMC. The reason? Allegedly, the exorbitant cost of their replacement parts and the necessity of frequent filter changes.
Reluctantly, I succumbed to their pressure and paid a hefty sum of Rs. 7000 for the AMC, roughly half the cost of a new Kent RO system. Little did I know that this would mark the beginning of a year-long ordeal characterized by empty promises and gross neglect.
Throughout the duration of the AMC, the purported servicing of my RO system was nothing more than a facade. Despite their claims of comprehensive maintenance, the technicians assigned to my case did nothing beyond replacing a few filters during the initial visit. Subsequent follow-ups yielded no tangible results, with my complaints falling on deaf ears.
As the end of the AMC period approached, I was incredulously informed that renewal would require an additional Rs. 7500. When I dared to question the lack of filter changes during the preceding year, I was met with a feeble excuse: "You didn't raise a complaint."
It quickly became apparent that the Kent RO AMC was nothing more than a thinly veiled scheme to extort money from unsuspecting customers. By withholding essential services unless customers forked over exorbitant sums for the AMC, Kent RO was effectively holding their own customers hostage.
In conclusion, my experience with the Kent RO AMC serves as a cautionary tale for prospective buyers. Do not be deceived by their promises of comprehensive service; behind the facade lies a predatory business model designed to fleece customers of their hard-earned money. Avoid Kent RO at all costs, lest you fall victim to their shameless exploitation.
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