Eureka Forbes Euroclean Life

We purchased a Eureka Forbes Vacuum Cleaner(Supremo) on 1st Jan 2008. The sales man who came for a demo promised to deliver a FREE hand bag and cutlery set along with the cleaner.

Till date we have not received anything INSPITE of several reminders. Worst part is a I wrote a mail to customer service giving details of the salesman along with his name and mobile number, forget action I did not even get an acknowlegement to my mail.

The shocking thing was that I realised the guy was just a mere salesman and he introduced himself as the Area Sales Manager! Sick.! Another fake, everything is fake!

I really don't understand why do these guys get down to cheap and fake promises. It's the most unprofessional company I have known so far. Worst customer service, it's a pity in this world where we believe that "customer is the King" these guys treat customer as a Pauper!

I feel bad to say that they are cheats and only hope that they atleast TRY to improve their customer service!

Complete thumbs down to these guys:(

My suggestion to the readers is please please do not ever believe the salesman from Eureka Forbes!

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I wants to share my experience , some time back we bought a vaccume cleaner from these so called reputed company but the experience has left me with anger and feeling of being cheated.

Before buying I was told that one bag ( for the cleaner ) and one carpet is free with this unit. The machine was delivered few days late but without the free things. I reminded them constantly but it did not work. The call center chaps took the name of the person who delivered and promised me the free things but till date after almost 7 months from the date of purchase I have not go them yet and now know that will never get.

Either the company did not have the stock or the sales guy has taken the things for himself. The worst part is they are not bothered to apologise or whatever but pack of shamless creatures. They pose to be very customer friendly but are actually crooks. Please beware and never sign before you check what you have already got from them.

Regards

Amol athalye

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Below my reivew might be a bit disappointment for few but it all comes from my own experience. I bought this product a year ago. The actual reason behind this is my dad. He is a patient, to comfort him i bought this product. 1 fine sunday morning, eureka forbes rep came to my house and demonstrate with all the normal demo with the sugarcoat words. After a long struggle i was defeated & convienced by that rep and i decided to buy the product. The only thing i focussed about this product is 'after sale service'.

I found there is problem in my product within a single use. I called up the local customer care centre a million times to check up. Each time i called up they gave me a ref no but no response after. It might be a small problem to solve but treating customer by not responding will leads the customer to move to substitutes(other product). Just a small suggestion to euroka forbes, instead of spending lakhs of rupess in advertising the product, its better to improve the customer services. The product i own might be a good one but the worst experience from customer care service leads to bad impression on whole.

Just as a comparision, i bought a samsung a/c six month back. The only thing i wonder about is customer care centre, they used keep contacting the customer about the product performance on regual basis.every 3 months, they gave me call and fix an appointment for the service without fail. I'm totally impressed the way they handle the customer in the rite way. The same way followed by bajaj autos (avenger bike)

Let's discuss about the positive side of the product, i like the product appearance.

suggestion: improve the machine power, there is no use of using the attachment for bike wash.

Conclusion; the overall rating - average

note: i dont want to give any rating on service & support but the system is not supporting to submit this reivew. For this sake, i gave 1 star for that :(

From

Sadish

Chennai

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Sometimes back there was a discussion going on in our home as to how we should clean the big church hall. Actually the carpet in the church hall had become very dirty and we had a function in church, in which delegates from outside were invited. Being the member of our church it was our duty to see that those coming from outside should not feel bad.

Someone gave the idea of using Vaccum cleaner to clean the carpet, curtains and racks in the church. The idea was well acccepted and three among us including myself tightened our belts to carry out this task. Our Church's Father had this Vaccum cleaner from Eureka Forbes and we decide use that for cleaning the church carpets and racks.

After analyzing different attachments I found an appropriate attachment to clean the carpets. It was really wonderful and fun watching this small gadget suc*ing dust from the carpet so easily which otherwise we could have never done with broom and normal dusting. The attachments reached almost all corners of the floor and even carpets on the wall too.

The only problem I found was that if we exert a small pressure on the attachment, the handle is not able to bear that and it breaks off from sides. Actually trying to angle the cleaner on carpet floor properly and trying to adjust it sometimes, tends to put more pressure on the sides of attachment handle and it breaks off.

Anyways the amount of effort and time spent was really worth as the carpets and curtains looked really clean after two to three hours of dedicated work. Without this I think the time taken to clean the same would have been much more and it may not have resulted in the same output as we got with using the Eureka Forbes Vaccum Cleaner.

Infact I liked this vacuum cleaner very much and I am planning to buy one for my house too.

Thanks,

Santosh Thankachan

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.