I had scheduled an appointment, your executive has done an initial assessment and promised that if I make the advance payment, the booking will be available at the same quote for the next 3 months. Dumb as I was to believe a dishonest company, I called the executive called SNEHA and she arranged for a payment and very diligently, arranged for a shift on 12th August. This was on 15th June as you would see on the receipt. She too sweetly asked me to call her anytime to reschedule the appointment for shifting.
Since I was already aware of a few travel plans, I called up to this ghost executive called SNEHA to request a postponement. I must have called her some 20 times on her phone and WhatsApp and pinged her many times(attached screenshot) but to no avail. Then, quite frustrated, I called up the Customer Care Executive who might be some robot because she started speaking some gibberish without a break. After about 10 minutes, I asked her to pass on to Sneha who had gone incommunicado. After a long wait of another 15 minutes, someone picked up who was definitely not the ghost SNEHA I was trying to reach. She sounded lost and again started asking about my "concern' from scratch. I was too exhausted and challenged her(informing her that I knew this was not The SNEHA because she should be able to remember the context). Then she admitted and said she would ask SNEHA to call back.
Well, I waited for TWO WEEKS for the promised callback. Knowing how disastrous your customer care executives are, I tried resorting to your AI Bot and asked it to pass on to a Live Agent. Unfortunately, I am not able to recollect his name but he was another dumb but "sweet talk' expert. He also promised a call back AT THE EARLIEST. Well, THE EARLIEST did not occur in another TWO weeks as expected.
Today, with utter frustration, I again chatted with a Live Agent since the original date is drawing near and I am as clueless as before on how I can reach someone to postpone my appointment. So, another'extremely rude and dumb" executive did the honour of connecting with a customer like me who must have already reached your list of foolish customers who could be swindled so easily. He, the DEEPAK, did not bother to do any sweet talk neither did he try to hide his dumbness. After messaging everything and also sharing my CFR Number, ( well I could not be sweet and patient but no customer is supposed to be under the circumstances, he said "I fail to understand the concern" and also advised me to call after 9 AM to raise a complaint(this should be my third one which the DEEPAK did not bother to check in the system unless other executives did not do their job which is highly plausible). Also, I was asked to call up to Customer Care AGAIN at 9 AM if I wanted to talk to Higher Authorities since I had very strongly requested(or should I say ordered) so. Well, your MR. DEEPAK does not believe in wasting time sweet talking, maybe he was half asleep on the desk and I must have disturbed his sleep. In that case, I should owe a sincere apology to your respected employees who are doing the harassed customers a huge favour by doing a job they are paid for.
I INTEND TO CIRCULATE IT ACROSS ALL PERSONAL AND PROFESSIONAL ACQUAINTANCES AND TO SOCIAL MEDIA - REQUEST YOU TO REFRAIN FROM USING THEIR SERVICES.
- Thank You! We appreciate your effort.
