MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
×
transparentImg

Matrix Mobile Operator Reviews

Unreliable services and bad management
May 22, 2017 04:40 PM

Choosing the matrix sim card for an international travel was most definitely the worst decision I made in the travel planning. Communication gap on the part of operations. Customer care department is slow and not helpful. Delay in activation. Absolutely pathetic services!


I would rather activate international roaming on national phone number rather than going through the agony of purchasing, activating and using Matrix services.


Like
0
Comments
6682
Views

Matrix Services in London is quite good
May 20, 2017 05:57 PM

I was traveling through London mostly and because I had previously used a matrix sim, I stuck to that only. Knowing the extent and the kind of services that I had experienced the last time, sticking to them was more reassuring of the uninterrupted network. Their plans especially for London are quite affordable and better than what I had seen there as well. I accidentally had to extend my stay for another 10 days in London, to which Matrix team catered to by not disconnecting the number and extended their services beyond the agreed date as well. Great services, easy pricing! Always travel with these guys ??


Like
0
Comments
6434
Views

Gandhi Nagar ,Ward No.4 Bazpur U.S.Nagar India
Network for a name sake
May 20, 2017 11:59 AM (via Android App)

The netwrok didnt work properly on global . The one who is travelling from one country to another should not fully dependable on the network as the signals are rarely available.the cost is also bit high as compared to other operators .last time the bill I got was relatively shocking.the one who is fond of travelling or is busy in global migration should not blindly trust this network .though their customer care services are bit good .so guys be carefull if you wanna chose a good global operation .this can work as your secondary operator if you have a dual sim mobile in this era


Thanku guys


Hope you like my review


M damm.sure the review will surely help you for a better choice


Like
0
Comments
14386
Views

Write your review on

Matrix Mobile Operator
1
2
3
4
5
Pathetic - Dont Trust - India
May 16, 2017 03:04 PM

Worst ever experience, had a prepaid card while touring UK and Europe from India. Worked in UK and France one time. rest all where ever I tried it did not work. Was left stranded when I tried book a cab at 10pm in london. and network was not supported. Had to board all myt luggages in a bus and walk to the hotel., irrespective of PAYING almost 4K for this prepaid. Always got network error.


When contacted my local agent in Chennai, he cooly said. you should have reached out to me if there were issues. I hope he should be in the same situation left with no support and two kids, and 6 baggaes in a street hopung for some support.


GGR


Like
0
Comments
6391
Views

Durgapur India
Great internet as well as telecom services
May 12, 2017 03:36 PM

I recently came back from NewZealand and while I was there I was using that sim card that my father had got me from Matrix Sims. Since I was going there for my sister’s convocation I wanted to carry a number, mostly I was inclined to use my Delhi number until Matrix. The idea of my sister already knowing my number was very comforting. I just had to change my sims and that was it. The 21 days that I was trotting around there, I mapped myself to places, I facetimed with all my friends and all this was done using the data that I had on my phone. The data speed was superb and so uninterrupted that it was so much fun. My parents were also pretty relaxed as they could  call me anytime. I am just wondering how bad services I wuld have experienced considering my delhi number doesn’t work properly in delhi itself. Good stuff Matrix!


Like
0
Comments
6418
Views

Allahabad India
Satisfied with the services
May 08, 2017 02:06 PM

This was my first experience of using a matrix sim card and I am very happy that I did. Since I was traveling alone to Germany, having a number even before I flew out was very assuring to me. Plus when I used it in various places, I did not face any issues with either the connectivity or anything else. Infact I was using their European prepaid sim card and by the end of it, it become very cost effective for me.


Like
0
Comments
6765
Views

Flawless service
Apr 22, 2017 05:46 PM

I have just come back from my Singapore trip with my friends and there is no reason why I should not talk about my experience of using a matrix international sim card. Even before I bought it, most of my friends were of the view that I am wasting money until they all landed up using the matrix sim to call their parents once we landed. The convenience of carrying a number even before getting there was just amazing. Since this was the first time that all of us were going together, we used maps extensively and uploaded so many pics on our facebook pages. Carrying the matrix sim was such an advantage. Thanks guys!


Like
0
Comments
7230
Views

Pune India
Worse service, Absolutely Non empathetic company
Apr 19, 2017 02:09 PM

Shocking service. Got 2 sims for Singapore trip for a week. 1 sim had data plan for 1599 INR and other had basic plan.


In a 7 day trip, data did not work for 3 days and that too after I repeatedly had to follow up and remind. This is not indicative of any professionally run company. to top it all I received 2305 INR bill instead of 1599 INR and no one had any hint of any empathy with me for data not working for almost 50% of the time and still charging almost 700+ INR more than agreed.


Writing to the customer care proved entirely useless as the center seem to be run by robots.


Cheaper plans were available in Singapore than the one I got from Matrix.


Advise people to not go for their services. you will be lucky if promised services that you will eventually pay for, are made active on time. go for it if only if you want to try your luck. Bye!


Like
0
Comments
7316
Views

Varanasi India
Matrix mobile
Apr 17, 2017 11:09 PM (via Android App)

Matrix mobile


This is great mobile company and services


Good and details of your home address is being protected from disclosure under applicable for a couple of weeks and allowed to be a bit like to be in the match and better for you to the UK and the surrounding countryside and the other day that you can see


Like
0
Comments
6131
Views

Hazaribagh India
Great service in UK
Apr 07, 2017 04:21 PM

For a very long time I had been either using my Indian Number abroad, or would buy a local number once I landed. After my recent experience with My Indian number where I got billed close to 55, 000/- Rs for close to 10 days where my phone was usually switched off, I decided to try these international sim cards that I could buy them from India and use them like a local number in the country of travel. Hence, Matrix Sims happened to me. I rented their international sim card for UK for about 10 days. Their processes are pretty clear, gave them my credit card details, got the sim checked in front of me. Read through the fine lines of the pricing plans I had taken.  While I was using the sim card in London as well, it worked fine in the remotest of locations and alleys as well. All in all, having used all the options now, I would prefer buying a matrix sim card for my future travels. They are easy to use and are decently affordable as well.


Like
0
Comments
6399
Views

Ahemedabad India
Decent service
Mar 20, 2017 07:49 PM

I happen to use a matrix sim card through my company when I was asked to travel to Germany for an assignement. Not sure of their services, I also bought a local sim card when I landed there, thinking that if at all the sim didn’t work for whatever reasons, I would have something as a backup. To my surprise I actually wasted money by buying the local sim card. Matrix worked just fine. Since I was on a plan that was customized for my company, I not only enjoyed a free minutes to India, but the data with the plan was also fairly decent. I mean I didn’t really think that by paying a minimal amount of INR 2,000 I would be entitled to such array of services, that too good ones. Thanks guys ?


Like
0
Comments
7533
Views

souravghoshbkpMouthShut Verified Member
Barrackpore India
Matrix
Mar 19, 2017 12:16 AM (via Android App)

Hello Friend's !


Today I share my personal experience against mobile operator Matrix.The Charges & Billing of this operator was so high, even they send me one time wrong billing.The customer service of this operator was very bad, they cannot work properly.In our area so many times it caused connection problem.So, I request to the Matrix Mobile operator plz improve your service as soon as possibile.


Like
0
Comments
14517
Views

Calcutta, India India
Wrong Billing
Mar 11, 2017 05:18 PM (via Mobile)

I had taken a 10 day package for Malaysia from 11th Feb. which did not work even for 24 hours. Moreover, Matrix called me thrice on 13th Feb.& charged ME for international calls. Besides, there were numerous local calls which did not go through, were also charged& have collected the payment through my credit card, even after my complaint to them. Now, what do you call them?


Like
0
Comments
14673
Views

sanjay3597MouthShut Verified Member
Jamshedpur India
Poor signal quality
Mar 11, 2017 03:59 PM (via Android App)

Hello guys are you used it? if not and you think to use that so read it carefully .it has lot of bad experence in my life


It one is nothing just one sim card wich is build in fiver material and there are no any things such a chep it is only one network operator which very worst and wested money .they only provided sim but they forgot the build network .yes budy it network is every time dead means every time searching network therefore I faced very problem such as when I want to important call then it is no network for this cause I lose my important interviews therefore I decided to change it .guys don't use it use some other network .


Like
0
Comments
5768
Views

pawansharmaabc123MouthShut Verified Member
Hanumangarh Town India
WASTE OF MONEY
Mar 08, 2017 11:25 AM

HELLO FRIENDS TODAY I SHARE MY PERSONAL EXPERIENCE ABOUT MATRIX MOBILE OPERATOR.I BOUGHT THIS CONNECTION BEFORE 1 YEAR.BUT THERE IS A BIG PROBLEM WITH THIS IS THAT THERE IS NO NETWORK COVERAGE IN MY AREA.WHEN I GO TO MY VILLAGE THERE IS VERY LESS NETWORK.ITS INTERNET SPEED IS TOO SLOW.THE CHARGES AND BILLING IS ALSO NOT GOOD.SO I THINK THIS IS NOT VALUE FOR MONEY.I SUGGEST YOU THAT NEVER BUY THIS CONNECTION.


THANKS


Like
0
Comments
13986
Views

Total Rip off
Mar 06, 2017 11:18 AM

Please check the country your are going has availability of cheap card. This is a total ripoff. They charged me something like Rs 1700/- for 20-30 MB data which my mobile used just before I could switch off the data in it.


I whole of south east asia, you will get cards for something like Rs. 300-500/-with calls and good amount of data.


This service is running just by robbing customers with super high charges nothing else.


Most of the airports have free-wifi from where you can call home from whatsapp etc. and then buy new card in that country which is much much cheaper.


Like
0
Comments
6271
Views

Matrix Services in Europe was flawless
Mar 01, 2017 02:44 PM

A bunch of my friends and I went to Europe and my mom's biggest worry was how would I stay connected to them. I wasn’t interested in carrying too many sim cards and also because they would be super costly and difficult to manage! One of my friend’s was carrying this Europe sim card from Matrix so on her recommendation I also did the same. It was a single card which could be used in multiple places plus since it was pre-paid we could decide the amount, Along with that it had free incoming calls so my mom was able to relax back home while we enjoyed Europe:)


Like
0
Comments
6058
Views

shankzzzMouthShut Verified Member
Bhopal India
Bad services of Matrix Mobile operator!
Feb 24, 2017 11:09 AM (via Android App)

Best mobile operator is not good as I have face a lot of problem my first problem with which mobile operator is they are network coverage it was so poor and which is so poor whenever I used to call my mumma I face a lot of voice lagging problem and the same thing is with the Internet network Internet network of this mobile operator is also bad as I was totally unable to run Internet on my cell phone with this network so overall their network coverage is very bad if I will talk about their bills and charges it was a bit low in price they are tariff packages and data plans were all so cheap the customer support and services are also lazy as I have call them a lot of time regarding my network problem but they always responded saying that we are looking into it and providing me with a complaint id 256 98662 so after all I would rate this mobile network


Like
0
Comments
13259
Views

Matrix mobile operator
Feb 20, 2017 01:27 AM (via Android App)

In a trip to goa my family give me a matrix sim card to use as their point of view about the matrix sim card's signals is very good but after using a week I experience or feels that it not that much good mobile service operator as there lacks a lot and there is internet speed is also not high and does not give much speed in rechargeing a 3g plan so those who want to but a good mobile service operator go for other service operator like jio or airtel as there cost recharging cost is also low and network is nice .


Like
0
Comments
13351
Views

sachinakhuranaMouthShut Verified Member
Hanumangarh Town India
Fake operator
Feb 12, 2017 11:15 PM (via Android App)

Friend today I tell my bad experience with matrix mobile operator.


I am use this operator in past.


network coverage is poor by this operator.


always network strength is low when I see network signals.


in villages there is no network by this operator.


I recharge the phone for sms plans but after sometime there is no benifit credited in my account. so I call the coustmer care. there is no positive response come.


after this no benifit credited in my account.


so I port out the sim.


call charges is too high and sms charges is also high.


so they send me very coastly bill.


don't choos matrix mobile operator.


thanks.


Like
1
Comments
12912
Views

Write your review on

Matrix Mobile Operator
1
2
3
4
5

MouthShut's Top Picks: Must-Read Articles

View All
Show Full Comparison

Matrix Mobile Operator v/s Loop Mobile Operator v/s Modi Telstra Mobile Operator

Overviews
Overall Ratings by MouthShut Members
Product Recommendation by MouthShut Members
20%
28%
80%
Votes
6994
2638
61
Network:
Customer Service:
Charges and Billing:

Recent Questions and Answers on Matrix Mobile Operator

500

Please can all the troubled buyers get together on some common portal and try to highlight the issues with Matrix in a big way

Mar 12, 2013

By: srinivas_b

Answers: 2

500

Matrix has sent a legal notice to me treating to charge IPC 420. What you guys suggest i should do ?

Oct 03, 2012

By: seojini

Answers: 5

500

X