MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
×
transparentImg

Matrix Mobile Operator Reviews

bangalore India
Aweful experience
Aug 28, 2017 01:13 PM

I have used one matrix sim card for Japan. While giving SIM Card, one guy told me it is a prepaid one and for Rs. 3000/- I'll get some free minutes and 100MB data connection. But, another guy gave me a postpaid connection. I made max 9 mins. call international and 6-7 min. local. Within 3 days, 5000/- got blocked in my card. In Japan, I have turned ON wifi in hotel and used WiFi. Normally if WiFi is ON, mobile data will get turned off. But, with matrix SIM card, data connection remain ON and I noticed it on 3'rd day and turned it off. After returning the SIM card on 7'th day after taking it, another 5000/- got blocked on my card. After repeated request I haven't got any temporary invoice. As they are continuing blocking money on my card, I got scared and had to cancel the card. After a month, I got call from their legal office and still that point I haven't received any invoice. On request, finally I got invoice and found I had been charged for Rs. 6500/-. According to them, I have used 180MB data, which to me I have never used. So, beaware of Matrix SIM card. Better use some other or use their prepaid one.


Like
0
Comments
3033
Views

Ahemadabad India
Matrix being a good service provider
Aug 21, 2017 01:19 PM

I was using a Matrix Sim card in Europe and initially I had quite an unpleasant experience. My phone couldn’t connect on any network and after endless calls via whatsapp to the guy who sold me the sim, they managed to inform me that the networks were down with all the networks there. I was initially unhappy thinking that this was just another reason they were giving me to escape their bad services, but later when I got a follow up call and a message on the services being fine was something unexpected but pleasant. And to top it up, I even got 5 Euros data credit as an inconvenience compensation. ??


Like
0
Comments
3449
Views

Warning for Matrix SIM card
Aug 18, 2017 04:02 AM (via Mobile)


  • Warning ?? for Matrix SIM card




They offer you unlimited all calling, SMS and data but it's limited with low network . Don't try to think abt Matrix card, they just trying to make fool and later on response is also very bad . Better you will be travel that place then take the SIM card not in India . If you have any confusion contact me @ ravi.identity@gmail.com .I will all the proof also here, they have some fare usage policy that's hidden . Never they talk on this, once you will be onshore thay start all the drama


Like
0
Comments
13112
Views

Write your review on

Matrix Mobile Operator
1
2
3
4
5
Bangalore India
Not AT&T, Overcharged at Airport, Not Recommended
Aug 16, 2017 09:40 PM

-Salesman told me I can recharge this number on AT&T plan but that is not true. It looks I would eventually have to give up this number after one month.


-I was charged RS 3780 at the IGI Airport while I got an invoice for RS 3, 538.82. Who keeps the extra RS 242?


-The network is mostly low in Chicago and Indiana areas. 4G LTE is not available at all. The service is ON-OFF most of the time.


-I spent over$60 for this SIM which will most probably become useless after one month while I could have definitely got a better deal if I purchased a SIM at US directly from T-Mobile or AT&T


NOT RECOMMENDED AT ALL


STAY AWAY!


Like
0
Comments
2994
Views

Surat, India India
DO NOT BUY! ITS A TRAP
Aug 11, 2017 10:03 PM

I would NOT AT ALL recommend Matrix sim card.


I was travelling to US for the first time and while travelling from IGI Airport I came across their Booth and took a pre paid sim card from them. They told this is AT&T sim they are providing and as I knew about AT&T being one of the best in US I took it without giving a second thought. Do Not believe when they say its AT&T of T-Service, its NOT!


My trouble started when I landed US, the Sim card was active on time but the services are horrible, I had taken a card with Free India and US calling so everytime I call there is aways a lag, there data service is never connected and is always fluctuating. When I contacted AT&T they said its not on their network, and when I called MATRIX most of the time noone picks up the phone or if they pick up they conveniently give you a Complaint number and tell they will arrange a call back which never happens.


I thought of PORTING my number to AT&T to which AT&T said MATRIX has not AUTHORIZED AT&T or any mobile services to PORT this number. Clever isnt it! Because I already gave my number as contact at Bank/SSN office/My work and am supposed to receive communication over phone. Now, I am stuck with this for a month and cannot do anything about it.


My only advise to people thinking of buying sim card from them, please DO NOT. Alternative is buy International roaming pack on your Indian Sim card for a day or two and then when you land in US buy a Sim card. That would charge you a 1000 Rs more without any pain which I am still going through.


Like
0
Comments
3505
Views

Bhubneshwar India
Good option. Worth trying matrix services
Aug 11, 2017 04:09 PM

The last time that I carried my Airtel number to Dubai, I was horrified to see the bill. I literally fell when I saw I had to pay close to 15, 000/-  and that too for 3 days, which by all means is impossible. Since I travel to Dubai almost every alternate month, I decided to use an alternate number from Matrix Sim Cards. In my efforts to evaluate which option serves me better, I only used the matrix sim that I had bought. To my surprise, not only did I land up saving 1/3rd of the cost, but with the add on data benefits that I got, I landed up saving even more technically. Basically, using a matrix sim proved to be a cheaper and a better way of staying connected.


Like
0
Comments
3546
Views

rpankaj853MouthShut Verified Member
Ghaziabad India
Not good in some place
Aug 03, 2017 10:05 PM

Hello guys today I am here to tell you about this product where buy this sim 2 month ago but recently I deactivated this sim due to bad signal networks .


When I buy the dealer told me that this sim works great, give good network and this take low charges as compare to other where after 2 month I understand that it's fake the most disappoint part of this sim I there bad network and in bad weather I never see any signal .


One think they told it was true that there charges was very low and plans was also low but this is not capable in some place so I suggest you take some information about this sim then buy this sim .


THANK YOU


Like
0
Comments
12540
Views

Good service by Matrix
Jul 31, 2017 03:46 PM

I am surprised to see all these negative comments on Matrix Sims. I have used other services from Clay and Roam1 and even Airtel for that matter and have always experienced network or service issues from them. Never experienced it with Matrix Sims and therefore have used their services for more than 4 times now and for different destinations. Their plans are competitive with excellent network coverage.


Like
0
Comments
4129
Views

Karwar India
Matrix - Most disgraceful sim card
Jul 31, 2017 02:41 PM (via Mobile)

This card had disgraced me during my recent tour to US. Connectivity was a big problem, then ever expected. Our tour on EC USA, except for New York, Washington and  Philadelphia, all other places connectivity was zero. Repeated calls& emails for rectification, proved fell on their deaf ears, but put me in disgrace, carrying a toy waiting for Wi-Fi connection.


When threatened they coolly sent me a regret letter and a cheque. DEFINITELY WOULD NOT RECOMMEND "MATRIX", but make alternate use on arrival in US.


Like
0
Comments
3935
Views

Very Convenient and value for money
Jul 22, 2017 04:21 PM

Having burnt my pockets after using my Airtel number in New York a zillion times, this time around I picked up a prepaid matrix international sim card. Came at a very cheap price where I paid a total of Rs 3500/- which is actually 1/10th of my usual bill when I use my airtel number there.


I had some crazy unlimited calls to India and some unlimited calls within US and some crazy data amounting to a few GBs, definitely was more than 3-4 GB. I mean who would use their indian number when you can buy such an affordable and amazing service here in India. All my friends, use this magic sim card, called Matrix!


Like
0
Comments
4647
Views

Mumbai India
Quite convinient services of Matrix Sim Card
Jun 26, 2017 10:45 PM

I got my daughter a matrix sim card for her 3 month stay in Singapore. While the idea was to get her to be connected and make her stay comfortable atleast in terms of telephony. It was quite a stress buster for us too, since we didn’t have to worry about how would she get a number and manage everything. Matrix Sims solved all that for us. The convenience of paying in INR was an added benefit for us.


Like
0
Comments
5460
Views

Coimbatore India
Do not give India mobile number
Jun 25, 2017 12:44 PM

I bought their sim card for a short visit abroad in 2010. I am getting their marketing SMSs till this day in 2017. I would recommend not taking their sim at all, or if you have to, do not give them your India mobile number.


I have requested their call centre several times. Every time the call center nincompoops say "Sorry sir . . . We have taken your request . . . hereafter you'll not get sir . . . ." sort of ready made, text book type replies. But they do not stop. So, beware, or you'll be bombarded with spam msgs till your dying day !




  • Manickam, ALST, Coimbatore


Like
0
Comments
5412
Views

Hyderabad India
Worth using the service abroad
Jun 15, 2017 04:25 PM

I wasn’t a fan of these international sim cards, until I used one from Matrix Sims. I saw one of their ads and thought for my recent travel to Dubai I could try them. For a very simple reason, my Vodafone international bill ripped me off the last time. I called for an inquiry and within a day, I had a Dubai international sim card from Matrix.  Iused it like anyother sim card, but the best part was paying off the bill. I paid 1/3 rd of what I had paid the last time on my Vodafone number. And have to admit, the services were worth every penny spent. Thanks guys


Like
0
Comments
5810
Views

Ratlam INDIA
Cheater
Jun 14, 2017 02:13 PM (via Mobile)

Worst experience ever had with any telecom company. I brought a SIM for my travel to Indonesia. When I reached there and try to start using SIM I found that the SIM is not registered, I wrote to there customer care and on of there employee but got no response. Seem they are not bother if they have sold the SIM and earned money.


Like
0
Comments
5974
Views

Jamshedpur India
Great Service Matrix Sim Card
Jun 11, 2017 03:28 PM

I had read all sorts of reviews for Matrix Sim Cards and mostly they weren’t great honestly. And when my office admin handed me one of their sim cards for germany, I wasn’t sure if this was the right choice especially for a work trip. I had all sorts of arguments with them saying what if the sim doesn’t work, what if the emails don’t work. But because it was given to me from my office, I had no choice but to use it. I have to admit, all my apprehensions dissolved once I started the using the sim card for all the needs, be it calls or emails or even using the data for connecting to the office server. So for all those misleading reviews, after my experience of using the matrix sim, I have to say its not anything that I read.


Like
0
Comments
6373
Views

Ludhiana India
Very convenient!
Jun 06, 2017 01:46 PM

One of the most reliable sim cards that I have used recently. I was traveling across China for work and after my last experience of using their local sim card, ii had decided to get myself one from India before I even flew out. This time I used a matrix sim card. It was such a relief on the communication bit especially when I had to call the support team when my emails stopped working. Last time I dreaded to connecting on the support team, since language was such a big barrier. Matrix Sims for me, were pure convenience in a truly foreign land.


Like
0
Comments
6239
Views

Matrix service in Malaysia
Jun 02, 2017 07:58 PM (via Android App)

All below review as per my experience.Matrix is provide to simcard for abroad before traveling to india.Last time I was go to Malaysia and I purchased Matrix simcard in india before traveling to activate and ite hasle free process its service to good but its charges to high it was offered to me 75 minutes to local call at malaysia and 150 minutes to call in india and 1.5 GB High speed data and this Charges to 1200 Rs. And when I arrived at abroad and switched on phone it was automatic connected with local network. When I connect with network just small process of paper recharge its to provide with simcard kit. When you recharge you can get balance on your Matrix number as per scheme.Its to simple and enjoying with Matrix sim card if you have any problem with sim card call your indian Matrix service provider its solve your proble.


Like
0
Comments
16267
Views

Ambala India
Consistently great service
May 26, 2017 05:24 PM

Until last month, I was very persistent on using my Indian number for whatever travels I undertook abroad until I was forced by my son to use a matrix sim card. I still wasn’t very sure of how an idea it was. Since he had got it arranged for me from his friend, I decided to give it a shot. Very honestly it wasn’t that bad using that matrix sim. Very smooth voice calls. What I was more concerned was with my emails, which worked absolutely fine throughout California. And honestly, their charges were half of what I have usually paid on my indian number there that too with poor connection. All in all, it wasn’t bad trying matrix Sims. Their services are way better than what I had expected. Glad to have used it.


Like
0
Comments
7283
Views

Gandhinagar, Gujarat India
Fraud and cheaters
May 26, 2017 02:21 PM (via Mobile)

It was the worst decision I've ever made to get the matrix Simcard for the uk . the connection gets lost every time . the height is that at the time if buying I was told that you'll get unlimited calls to India for the whole month . firstly all time there is connection problem nd now today it's not even been 15 days nd I got the message saying(Dear Customer your balance has reached zero. To resume service please visit https://matrix.in and recharge your account. For help, call at+911126800000. Thanks, Cust


Like
0
Comments
7087
Views

Fraud
May 22, 2017 07:40 PM

They are just frauds. They sold me a plan. Then 2 days prior to my visit told me that the plan has been discontinued and thus they are giving me another plan. The new plan was nearly 2.5 times expensive than the plan earlier agreed with me on mail. With no time left to look for other option, I had to agree but also lose money.


Cheap guys. Frauds. Will never avail their services again. Bad experience.


Like
0
Comments
7002
Views

Write your review on

Matrix Mobile Operator
1
2
3
4
5

MouthShut's Top Picks: Must-Read Articles

View All
Show Full Comparison

Matrix Mobile Operator v/s Loop Mobile Operator v/s Modi Telstra Mobile Operator

Overviews
Overall Ratings by MouthShut Members
Product Recommendation by MouthShut Members
20%
28%
80%
Votes
6994
2638
61
Network:
Customer Service:
Charges and Billing:

Recent Questions and Answers on Matrix Mobile Operator

500

Please can all the troubled buyers get together on some common portal and try to highlight the issues with Matrix in a big way

Mar 12, 2013

By: srinivas_b

Answers: 2

500

Matrix has sent a legal notice to me treating to charge IPC 420. What you guys suggest i should do ?

Oct 03, 2012

By: seojini

Answers: 5

500

X