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Matrix Mobile Operator Reviews

kajal_bansalMouthShut Verified Member
Delhi India
WORST MOBILE OPERATOR!!
Jan 07, 2018 07:20 PM

Hello friends! I am sharing my views on mobile operator of matrix. It is worst mible operator and they does not provide good services to customers. I have used this mobile operator about 2 year ago and I was not satisfy with their services.


Network problem is very big problem with this mobile operator because network make the problem of communication. Sometimes on whole day network does not come and when come it is with bad services.Even when you will go in open area then also network problem remains same.


It we are talked about charges abd billing then it have high data plans. Also the data offer with high validity is not available. Now I do not use this worst mobile operator.


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Pune India
Matrix Sim’s customer team is pretty quick
Dec 22, 2017 04:28 PM

I was midway through with my travel across Europe and my sim card stopped working, more rightly the data stopped working completely. First I thought I must have used all my data and then spent all the remaining money on the data, hence the issue. Anyways, I didn’t want to struggle too much with these thoughts, so I decided to call their customer care, rather I emailed them to call me at the European number. They did, by the ways. Mid way through the conversation, I was told I still had like some 1GB data balance on my number and the issue was because I entered Spain, the network couldn’t connect to the settings. Resetted the phone and data settings, worked absolutely fine after that. I mean I could have done that myself, but we hardly apply our brains on a vacation:P


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Horrible Mobile Operator
Dec 18, 2017 10:00 PM

Please do not buy matrix sim card, these people are completely fraud and they provide horrible service. I took a prepaid sim from them, that sim never got activated. When I returned back, I asked them to refund my money. The customer representatives are very rude. These people do not know how to talk with the customer. They said that you have used all the minutes and we can't refund. Truth is the sim never worked for me. Please never buy sim from them, Thanks


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alamkhan123456789MouthShut Verified Member
Sikar Raj India
Totaly Fraud
Dec 15, 2017 04:20 PM (via Mobile)

They took 5500 safety prices and are unwilling to refund the balance 3800 rupees.there has been no verbal exchange, reaction to this point from their side and are constantly ignoring my mails and calls . .it has been 2-four months as of now.in case you they might ship a person to accumulate protection amount, then they might refund the same so in a smooth manner.it's miles happening to me 3rd time from matrix. it is commonplace mal-pratcice of matrix to consume up customers money .wish, they understand, I dont wanna cross the difficult manner .An unhappy purchaser.


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No Return for Security Deposit
Dec 14, 2017 06:52 PM

Warning! Not advise to take Matrix SIM.


After 40 days of return from International trip company is saying there is no security deposit amount is reflecting against your connection and concerned executive absconded from organization.


Thank god I opposed to provide credit card copy other wise I would have cheated with much more money.


Please think before taking matrix connections.


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Saharanpur India
Using matrix while traveling abroad is a good idea
Dec 11, 2017 11:34 PM

My work takes me to Shanghai a lot and every time that I went there, I picked up a local sim card. And for the last time I did that in Shanghai, it turned out to be a total disaster. Couldn’t understand their language to begin with. Getting a number was painful enough and then I had to call the customer care, even worse. After this experience, I decided to use my Vodafone number in Shanghai during my next travel. Even worse! No network! So I finally decided to experiment with Matrix International Sim Cards on a friend’s recommendation. Honestly I was ready to be disappointed again this time. And since I am not disappointed, I absolutely want to recommend matrix sim cards to ppl who have gone through what I have. Matrix offered absolutely clear network, all the communications were in English, which was a major issue that I faced otherwise. I wouldn’t say they are very very cheap, but definitely affordable if used wisely. Most likely will put it to use to a different country soon. Thanks Team!


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Bengaluru India
Very bad Network and Customer Service
Dec 03, 2017 05:30 AM

I recently got Matrix Mobile while traveling to US, but this one has very bad Network. I recharged on unlimited option, but keep barring outgoing every few days. Nothing is unlimited as it says and keeps disconnecting often. Very poor customer service as well.


Regards


Madhu


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Hyderabad India
Major issue of Network wich was resolved instantly
Nov 24, 2017 10:09 PM

I was in Rennes, France and was experiencing issues with the network. I had bought a matrix sim card so all I had to do was to email them stating the bad network issue and gave them my friends number as an alternate to call me. I was contacted within 2 hours of the email. Despite the odd hours back in France, they politely took me through the settings and also informed me that the issue was a network issue which would only resume once the day breaks!  I was happy enough to hear the exact issue than beating about the bush. The phone did start working after a few hours. Thanks team!


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Kolkata India India
Cheater!!! Stay away from Matrix
Nov 16, 2017 06:40 PM (via Android App)

There is no surpise when you see Matrix Mobile counter in the airport offering you international sim card. I will share my horrible experience with Matrix.


Last year ( 2016) I was traveling to Singapore, an agent from Matrix Mobile started offering me a singapore sim card at the airport with lot of benefits which had international calling ( 100min free calling from Singapore to India) 2gb free data & many more. After a conversation of 10/15mins he with his amazing marketing skills convicnced me to buy the sim card. I paid him nearly Rs 2500 and took the sim card. He told me it will get actived automatically with all the features while I will land at changi airport singapore.After 4 hr 30mins of flying when I landed in Singapore with a happy face; & the moment I turned my phone on & started looking for internet covarage it freaked my mind out totally.I got cheated badly, there was no internet usage only I was able to call to local singapore number. There was not a single matrix outlet where I could get a recharge done. I had no other choice then taking a new sim. So I bought a new tourist sim from SingTel & throw this martix sim in the dustbin. Later on I send million mails to the customer service & they mailed me back with lot fake apologies with a promise of my refund but I didn't get any refund from them. Please do not buy Matrix sim they are fruad.


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gbhutakMouthShut Verified Member
Mumbai India
Matrix of mobile operator
Nov 16, 2017 07:34 AM (via Android App)

Matrix mobile operator was just like jio because it's give unlimited call Internet and messaging services the only difference it had with jio was that it had very low Network and the Internet speed slow very slow they didn't have too many Towers so the connection was not good as well as the call drop rate for very high avoid after calling for 2 to 7 minutes the college to drop all I say hang out morning to everyone that is this mobile operator is still there take jio rather than Matrix mobile operator to jio will serve you very well


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Ambala India
Impressed with the Matrix Support Team
Nov 14, 2017 07:28 PM

I must appreciate the support team that works day in and out at Matrix Sims card. I was in somewhere in Europe and was experiencing issues with the network. All it took for me was to email them and give them my friend’s number as an alternate number. I got a call within an hour of that email. This was a first of experience for me. Getting a supoprt team to call you instantly. Then came the second surprise when he took me step by step for rebooting and re-setting the network while on the call. This was really a one of experience of good customer support for me! Thanks team!


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Affordable Services and Good Sales Team
Nov 06, 2017 06:25 PM

Decided to use a matrix international sim card after several poor experiences with Clay or infact my very own indian number. Constant issues with bills and network with these networks. Using Matrix Sim was my last resort. I had no expectations honestly, maybe that’s why I was surprised. Liked their sales guys, who were upfront with explaining benefits of using the European sim card than carrying 2 different sims. Finally bought their prepaid sim card, more so since I was experimenting so didn’t want to get into the hassle of credit card and all. Excellent choice, I would say! Amazing and affordable deals. Defintely better than my last few experiences with others.


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Silchar India
Matrix Service- The customer service is good
Oct 09, 2017 05:39 PM

When I used a matrix sim card and got overbilled against usage, I thought my monies will never be refunded. I still tried, called their support them all geared to argue my case. I was rather taken aback when they heard everything politely, and apologized for their mistake and asked where would I like the refund, card or bank! I did get a refund within 7 days and this tells something good about the company. Not every bad experience ends badly. I would definitely want to use matrix sims again in the future, only because I was treated properly.


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Bengaluru India
I am going to Use Matr everytime I visit Singapore
Oct 03, 2017 11:57 PM

With the nature of my work, I travel almost every alternate month to Singapore and these alternate months cost me a bomb on my phone bills. After trying several options, like a prepaid local sim from Singapore itself, buying that everytime was a pain. I was recommended to use a matrix international sim card by a close friend. So I did! Stating my experience with these guys: Response time to delivery time is very good. On an average my bill has never been less than 20K but I was pretty happy to see that with Matrix, the billed amount ranged anything between 10K-12K. Network and data services, as good as the local providers. I have used Matrix twice now, and Both the times I was pleasantly surprised. Definitely sticking to this one.


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New Delhi India
Dont buy Matrix sim cards
Sep 27, 2017 09:43 AM

Matrix guys are fraud . I bought a sim for rental 999 and 25 min outgoing free and unlimited incomming free also I had 360 discount coupon . But you guys automatically deducted 5050 from my credit card and also gave me the bill for 10000, where there was no call excedding 25 mins . Also half the time they had no signals .


Inwill not leave you guys I will go to consumer court all all the web portals, to expose you guys .


You guys are a cheat and let every Indian know about it . Iam also creating a web page on facebook for cheats the matrix .


Its better to buy local sin cards which is available easily for 5$


Also I have been calling their customer servive they dont pick the call they dont reply for the mail .


My number was


447452357423


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Ludhiana, Punjab, India India
Bought sim for UK from India. Worst service ever
Sep 25, 2017 10:55 PM (via Mobile)

I bought 2500 rs plan having 5 gb data with 30 days validity. When I used, I put mobiledata in apn as suggested by matrix guy, but the internet speed is worst and every whatsapp call terminates or starts looking for connection every 30 seconds. To talk for 5 mins, you would have to call like 10-15 times. Worst worst service ever Matrix sims. Dont buy it ever guys.I am using restaurant wifi to write this review. So much frustrated


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GururajaMouthShut Verified Member
Bengaluru India
Worst network availability
Sep 16, 2017 12:44 AM (via Android App)

Hi, I have used this service from Matrix mobile services, trust me the service was very hopeless. I used to have this network issue everytime. The network used to get dropped always for no reason. As I'm a manager I had given my matrix mobile number to all my subordinates but it was very problematic for me because the connection was not reachable. this was really irritating me. the calls used to get dropped off while speaking. when contacted customer service they adviced me to change the sim card by blocking the old one. In spite of doing so, the problem still pursuide.


Hence to cancelled my sim. Guys, don't buy this useless connection.


Thanks


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kartheek038MouthShut Verified Member
Bangalore India
Bad service
Sep 13, 2017 10:51 AM (via Android App)

I had taken this sim card in the airport since it can be used for making calls and use internet on this sim internationally.i was very impressed by this concept initially but then I had faced so many problems with this, wasted a lot of time in setup and there is no proper network connectivity.


The other problem is that it is too expensive.i sometimes feel it is better to go to that place and take the local sim card which will provide you with better offers and better network connectivity.


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nikhildhumal9MouthShut Verified Member
Karad India
Worst network
Sep 12, 2017 10:32 AM (via Android App)

Matrix mobile operater provides sim card in city level area. But in villege people yet dont know about matrix mobile operater. Because this operator fails in consistent network in villege level. And even in city level.


The internet speed is also not consistent. Sometime it drops 128 kbps speed only. And their customer care also not answering properly.


When I asked customer care about network problem, they told me, you have full network. But I again told him after confirmation. Then they said you should restart your device. But this didnt worked. Charges and billing also costly as compared to thier network and internet speed.


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Worst experience ever
Sep 06, 2017 05:38 AM (via Mobile)

Please its a humble request never use matrix sim card as they charge even for the services they dont provide I had been to south africa recently but didnot use mobile data still they charged heavy amount for it this is very wrong on companys part and it is a big cheater company.so please be very careful never ever use it.


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Recent Questions and Answers on Matrix Mobile Operator

500

Please can all the troubled buyers get together on some common portal and try to highlight the issues with Matrix in a big way

Mar 12, 2013

By: srinivas_b

Answers: 2

500

Matrix has sent a legal notice to me treating to charge IPC 420. What you guys suggest i should do ?

Oct 03, 2012

By: seojini

Answers: 5

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