Nextra

This is the worst broadband connection I've ever used. Poor service and no resolution even if you'll complain daily. Customer service just knows a script and doesn't know how to respond actually. Just a waste of money, you can use your mobile data better than the Nextra Wifi/broadband connection.

One of the worst service. Don't try their plans. Once in a week you see the internet issue and their representative are pathetic. No revert on issues.

Uncooperative service provider - Had call with Mr chandan who never gives any complete information regarding the query. Also faced many problems in shifting the service to my different flat in nearby location which was under the circumference of 100meter distance.

Very disappointing service and service provider associate.

Plz dont use nextra service they give vary bed service to custumer

use another natwork but dont use this network

they speak lea also to the custumer

Please dont use Nextraa internet service.

"Chor hai saale"

I m asking my security money since 1 year.

How to get money back from Nextra Broadband, service is worst than any other Service providers. support team no response, if escalated they what can I do? over an above on there website they are asking existing customers asking for referrals.

is there any think below bad thats ratings deserve by nextra

Avoid it at anycost.

Threatening behaviour.

In midist of pandemic and lockdown they wanted there hardware back(after net disconnection), despite telling them about lockdown and that I will give as things relax, they didnt listen rather they sent a legal notice for it.

Don't waste ur money with nextra. Their service is very poor. Service up time is hardly 10-12 hours. They stop the service every night and do not start it before 8:00 AM in the morning. Custmer service is also worst in the world. First they put the call on hold for 10 to 15 minutes after that, they ask what is your customer number or mobile number.

We took Lease Line for office and because of lockdown as per protocol we requested them for reduced bandwidth, which they did not agree, then requested them to terminate connection post payment, they asked for arrears. They are not company friendly or business friendly

'The worst of worst connection ever', from the day I installed till now every single day connection has issues. In the plan of 50mbps they are providing a speed of 10-11 mbps max or even 2-3mbps at night, and from 30 days in a month the internet remains down for about 10-13 days, called the customer care so many times, filed a number of complaints but no action will taken ever. Every time they will say sir please wait we will resolve the issue as soon as possible, but they are smart a$ people without taking any action they close the complained as the issue is fixed. Its been a year since I am facing these issues, if I had another option to change my ISP, I already thrown this fuking modem and their wires straight into them.

Talking about the last Friday i.e. 5th July, there is heavy rain and wind in this area. So the wires in our area get damaged or broke, then the connection stopped working. Next day I called them I filed a complained about the problem. But today i.e Sunday, at 8 PM I called them again they said the same'Sir your complained is already registered please wait for 12 working hours'.

means WTF how much time they will need to fix the wires, are the retarded of something or what?

Then I called a local worker who works for Nextra for fixing connections and wire related issue in our area, 'he said sir the wires in the area is totally damaged and the company is not providing any new wires to replace the broken once'.

As all of this,

1. They will never going to resolve any of your issue.

2. They will never take any series action against your issue.

and I wise I could give them zero rating.

My ID-2014487 internet connection is not working for the last 6 days and the support from Nextra is horrible, Frequent disruption of service, worst customer service ever they take advance payment however they are least interested in issue faced by Customer once they get the payment.

I have been chasing the Nextra team for more than 6 days now, as I have pre-paid the Internet charges but only received a dead internet service from them. Their staff is least interested in providing resolution to my issue, and now they have stopped taking my calls. I have raised my concern to their top management as well, but no reply.

Nextra is a big fraud company whose motive is to take money from customers in advance and then fool them with fake promises. Advice to all - Stay away from these cheaters.We even do not want to give one star our rating is NEGATIVE for nextra

Network fluctuation is too high even you pay for high plan. Would not recommend anyone to take nextra. You will regret for sure.

I wish i could give 0stars or less than that Nextra’s customer service is pathetic, people working are highly incorporating, tried Calling them for more than 30 time in a day either they don’t pick or put it on long hold and no resolution is given even after writing mail to the grievance support team.Highly disappointed.

No customer service, most of the people will not pick the phone. They happened to be a very good ISP but don't even think about them. They are most economical perhaps but the worst ISP. Moreover, customer service is pathetic. Don't even think about having them as your ISP.

I installed my Nextra 100mbps connection recently and I am truly overwhelmed by its speed. It came out to be as promised. The fact from which I was truly amazed was that the upload speed actually exceeded the download speed. I don't know why plenty others are complaining about but since the time I installed Nextra I have never been disappointed. Better than Jio(which is overrated just because its free). Go for it!

Net connection is not working properly. Everytime we complain, they speak very rudely.

And now no one is even bothering to revert

Vry bad Servcie

This is the worst broadband company I have ever seen ...I am devastated because of this network...my work is hampered so so much..where during this lockdown I am working from and there is not proper network and no proper speed which I was told when I took the connection because of which I am losing on my attendance at work...customer sercice8is so pathetic...nobody answers properly...sales team just luring one to get the connection and that's it.....I have wasted my money in buying this connection..cheated on speed as well..said same upload and download speed which is not true at all

If you don't any option then choose the Nextra, Very poor services and the distribute as well as customer services is very bad, They are cheating with the name of Optical cable, they told me it will same speed as well upload and download but the upload speed is zero always and down load speed is fluctuate .

Wi-Fi stops working and it happens frequently and when you call them to complain the don't even pick up your call. They have worst coustomer service.

Never take any connection, they just take prior amount, after that they stop responding over the calls .

In fact never going to initiate the refund