BSNL Dataone Broadband Service

My worst experience with any product or service so far.

The trouble started when I decided to switch over from Tata broadband which had begun giving problems whenever there were extra long power cuts in my area.

The BSNL technology was not dependent on any repeaters etc and hence the power cut wouldn't have made any impact and thus began my tryst with the worst services provider ever.

The first couple of months were pretty uneventful and the connection in fact worked smooth and steady then the main road was dug up for maintenance and I had the first dead connection in my hands.

BSNL did their best to remind me the meaning of "falling on deaf ears" for every other day the connection would go back to its lifeless state despite the road work having been completed fully. Only way to get response was by escalation to their superiors as per the circle escalation charts published online however any respite provided was short lived and the next round of followups would start.

Finally changed over to Airtel braodband which is working absolutely fine now.

BSNL should be renamed as Bunch of Semiliterate Nincompoops Limited

Inspite of many people talking against BSNL love for desi product and service talked me in to taking up a BSNL broadband connection, which I repent very much now. The connectivity is just horrible and so are the people behind this great concern. The concerned people just wouldn't like to hear any any complaint about the this company and bang the phone whenever you call. Going back to the details of the service,

1) You are doomed if you have opted for unlimited plan, then you are giving them a free hand to divert the connection to local browsing centers.

2) Most often the cable lies on the ground.

3) The connection is so slow that you can probably reach the web hub before you are connected.

4) And there is always some body to take care of your woes against a payment under the table.

5) However the bill collection is super efficient, that probably is because you are paying for somebody else's usage.

So think think & think before you opt for this super service provider.

BSNL being the widest broadband in our country. Its ashamed to see negligent staffs on service. Though we need most reliable one for better communication and undisturbed progress in our work.. it becomes more important when a situation arises for technical support. The most inevitable server problem and often the connection resetting is irritating. Itz sad to say that the customer care is not yet well managed.I suffered a lot for nearly a month to get my connection set alright. There was no response from the officers too. It was very disgraceful to be so negligent for such a long time. I just got tired of giving complaints. Itz mere waste of approaching them. Those who are in need of internet for their progress please.

Don't choose BSNL. As we guys are customers we don't have any other to help us at times of server problem which could never be avoided..

I am living in thrissur district kerala. I use 500 combo plan the speed is superb. I get 240kbps downloading at mornings [0200 hours to 0800]. And 180 - 220kbps at day time. The connection is limited [1.5 GB/month] but not fully limited its free from 2 am to 8am. I wake up at 5.30 am and I still get enough time to download 2 movies worth 700 mega byte

I pay 500 rupees per month. I get 175 calls free on my landline

The support from bsnl is very good, if any problem happens bsnl guys would have fixed it even before we notice it I strongly recommend you to have this connection if this plan is available in you locality.

I have purchased bsnl broadband with speed of 512kbps. At the time of purchase the staffs were very decent and they even came to my house to install it and promised that it ll give d/n speed of 60 kbps. As they installed and started. It was going good for a month and after that it dropped to 20-25 (only at night). And at day times it is around 5 and frequently dns servers fail. I tried to contact support but they did not accepted any call, just picked up the phone and dropped. I have no any other option of broadband here!!! I am in patna. So i strongly recommend not to use this crap. Moreover, these days the ping in daytime is >3000ms.when i called customer care, they picked up the call yawning and were not aware of the word ''ping''.

I think no games or youtube here. I am now changing to local broadband which is much cheaper. I tell you all gutys plzz dont use this or get trapped in them

How everybody is telling bsnl service  is good. I do not know.but I am sharing my personal experience. This is a very bad  broad band of India.why I am using it.because here no other option. If Air tel will provide his net work I am sure I will use it.

My self Om prakash tiwari now I am using broad band 750 UL+ home plan. here very bad services. If you will call here any guy he will take change and then maintain your  internet. I f you will call any support person you will never find any such king of  solution. Account department is too careless. I am talking about surat Phlsa vadi.  he was too careless guy.an support pwer is very busy. you will call any time his mobile cut 60 paisa per min.while you had not talked.

Please give me any solution now what I do now.

Thanks

Today, in all newspapers bsnl chennai, has advertised with new, unbelievable unlimited plans.

1 . 256 kbps unlimited rs.750 per month (existing one)

2 . 512 kbps unlimited rs.900 per month (400 voice calls free)

3 . 1 mbps unlimited rs.1000 per month (450 voice calls free)

4 . 2 mbps unlimited rs.1100 per month (500 voice calls free)

Plus free download for 15 days at 2 mbps speed, if registered before 31st march .

Presently, i am using 256 kbps unlimited. Just now, the tower in my area (arumbakkam, chennai) was fitted with antenna for ev-do data card and i was planning to have a demo and purchase ev-do data-card, to enjoy high speed, at low cost. But to my surprise, today in all newspapers, i have seen the above advertisement for unlimited broadband plans, and decided, to revert back to 2 mbps unlimited plan, instead of data-card.

However, when i contacted the nearby bsnl office, they are unaware of this advertisement.

Then, i contacted the helpline, they said there will be an usage limit ( gb) after which the speed will be reduced / limited to 256 kbps or like that. And this is not reflected in the advertisement . I never thought of bsnl people to mislead customers, in this way. However, i will confirm which one is correct and go for plan change. Also i will post the real news here. If anybody come across this episode, please post or reply here.

Thanks.

Edited evening:

Again contacted helpline 1500. They have confirmed that 512 kbps - download limit is 8 GB. 1 mbps - download limit is 9gb. 2 mbps - download limit is 10gb. Afterward for all plans, speed will be reduced to 256 kbps. So i never expected bsnl to become so cheap (behavior) to cheat their customers. I am sure customer will soon realize this and move on to other brands / isps.

I am a regular customer of bsnl, for more than 12 years, from the old days of (28.8 /33.6kbps) dial up connection.

I have been using Dataone from last 3 years. Initially, the speed was fantastic but now since last 3/4 months the speed has reduced drastically.You need 15 mins to download a 5 MB file and this speed is only available at night.

Further if you need to talk to someone at BSNL, getting an answer for your query takes ages.

One thing for sure, the connection rarely breaks down. Its always on but with very very varying degree of speed. Any suggestion on Tata Photon +.or is there any other reliable connection. Does anyone know what happens if the  ADSL modem they gave crops up with some issue.

I feel BSNL should give a thought about opting tobe the largest internet service provider by only upgrading their service a little bit. They have a winner in their hand but they are not bothered.

Conned me. I've been using BSNL for almost 3 years now. I mean so called Data one. I thought that BSNL has infrastructure so they can provide good bandwidth and I subscribed for 750 package that's unlimited home usage thing and I was prescribing it to all my friends thinking this is the best one can get.

The download speed is never more than 35KBps . recently I was on my friends system who's got the most primitive system and the most basic configuration, using other local broadband I think its  beam cable..and the download speed was 85 KBps (average). Even that is unlimited package and cost Rs.600. it was streaming continuously. It was a shocker.  Even though I have a compaq desktop with 2 GB RAM I get 35 KBps max!!!!!  BSNL is of course public sector!!!!

Hi All,

After a long time, i'm back with my review on DataOne. I'm using this connection for lst one year and must say that i'm very much satisfied.

Earlier I was using on Desktop as a wired connection. It was perfect. Speed is fine. Also the modem which I have is got multiple connectivity and also wifi. I share the connection with my friend who stays downstairs. So total 2 computer were using this unlimited connection.

My plan was 256 kbps unlimited, Monthly 750/- with no rental for phone. later I purchased a laptop and was connecting internet through WIFI to it. You never believe, WIFI of BSNL is wonderful. It has a good range and a super speed. With 3 computers using the same connection at the same time, still my connection and speed was good. I must say that.

Earlier stage when I switch on the WIFI, there were some intruders, was connecting to this network and using the internet. I came to notice that little later and created a WIFI password and now no one can tresspass. I conclude here by saying that, if you need a reliable connection with a good speed, go for BSNL data one. They may take more time to give you the connection, but it worth waiting for that.

Don't think that BSNL service is very bad. Now BSNL also improved and they have a very good system. You can talk to thier Customer service and they are capable of fixing the issue. If not they will book a ticker to the technical dept, which will contact you or repair the connection within 24hr. No one will come home and repair it. Everything online.

In my 13 months period, I had complaints for just 2 time and they fixed it immediately.

Also one more thing to be noted. I applied for the Phone online. They took 1 month time to revert and give me the connection. I give 200Rs to the line man who has given phone connection, to make sure and speed up the activation of broadband. Then promised me the broadband in 3 days and I got it.

Hope this review is worth. This is my true experiance with BSNL

I'm using BSNL broad band and airtel broad band from last 2 years. I feel that nothing is before bsnl broadband service and speed is enormus compared with other service like airtel .as well as the TATA. so I would prefer to go for BSNL broadband service as the rent is also less. compared to others . go for it all the best. Now m planning to go for 3G service by BSNL.

3G is the next generation of mobile communications systems. It enhances the services such as multimedia, high speed mobile broadband, internet access with the ability to view video footage on your mobile handset. With a 3G phone and access to the 3G network you can make video calls, watch live TV, access the high speed internet, receive emails and download music tracks, as well as the usual voice call and messaging services found on a mobile phone, like person to person video, live streaming, downloadable video of entertainment, news, current affairs and sport content and video messaging at affordable price.

It's been nearly an year since i've been using bsnl broadband. I take back all my words which I wrote earlier.

Speed: although bsnl migrated everyone on 2x speed, i.e. My current speed is 512 kbps, it is still pathetic as most of the times, the speed drops significantly. Next, the connection reliability is also bad. In fact much worse. Although at times, one gets a decent speed, but the connection breaks down intermittently and quite often and u've to really pray to god to get back the internet. Luckily I have a tata datacard, so till such time I use it, but it is still a pain.

Customer service: worst thing in the world. They would usually not be available and when they're, they would rarely do anything for you. The nokia siemens modem given by them started to malfunction and when I asked them for replacement, they installed a "repaired" modem in its place, even though it has been less than an year since I purchased the modem. I had to fight tooth and nail with them to give me a new one and they replaced it with even a more pathetic modem. It is some local brand, whose signal power is so pathetic that I don't even get the wi-fi in my bedroom and I've to necessarily sit in the living room, where the modem is installed. Oh I forgot to add, the technician who usually comes to troubleshoot are pathetic dumb morons, who don't know anything. All they can do is to connect the wires, some basic change in modem configuration and run ping tests.

The reason why I won't get the wi-fi in my bedroom was figured out all by myself after much racking of brains and taking much help from very useful websites like indiabroadforum.com

Even their higher level authority is completely useless and moronic. One of the sdo here, kd verma is a dumb moron who never does anything. When we first approached him, he outrightly refused to help much. After we took him to task and gave the complaint in written, he assured us to help but even after many many phone calls later, he hasn't done much. Only after we approached the gm/dgm of noida, us pandey, was the modem finally replaced with the cheaper quality version. Even now the problem is grave and we haven't got any help from them. All they do is give empty assurances, while the quality of service is still very very bad!

Moreover, in my colony, only bsnl lines are present and airtel or reliance haven't put their lines and hence bsnl has its monopoly. Their copper lines are rusted as they're something like 30-40 years old and there is much attenuation in the line. This I learnt from my telephone operator. Everyone here is pissed off by the pathetic speed of bsnl. They do not have office(optical fibre cable) and hence the connection sucks bad!

My advice to you in case you're staying in noida is not to go for bsnl. Airtel would be the lesser of the 2 devils. Otherwise, take a USB modem or something.

I always felt that only BSNL can provide the best Broadband service in India.(As it has control over all the ISPs in India). But to my surprise the other ISPs are fast catching up.Some are getting better.

=> Airtel 1100 unlimited plan gives 512kbps download.it is good.

Though we pay 350 more than BSNLs 750 plan, There is no other plan in BSNL that would match this Airtel Rate.

Visit this: https://bsnl.co.in/service/bbtariff/unlimitedhome.htm

I prefer downloading linux OSs(about 4GB).Thats when I feel like killing myself for using this 750 plan where it downloads at about 30kbps.:-(

(Only Advantage in UL750)Since some members in my house need voice chat  and some other chat based stuff.(they chat like no ones business).i have to settle with this.( limited plan would shoot up the bill rates in this case).

Though the speed in Limited-500 plan is gr8, Free-Night-download scheme is set awkwardly between 2:00AM to 8:00 AM.

For limited-500 plan they provide us a comprehensive break-up of downloads for each session.But still.I don't believe the download calculation that they report.:-(

I have BSNL Broadband connection for past two years, speed is really very good "when it works"

BSNL service is typical careless Govt organisation service, they have not changed even thou there are so many privet players taking out their share every day.

Connection drops so may time

Phone goes dead atlest once a week

No email service to lodge complain

Call center do not pick up phones!

Call logged are closed even without attending the call - with falls remarks like "House Closed"

Better some privet company takes over BSNL and kicks out these inefficient Govt servants wasting taxpayers money

Its better than what others give .IF u r living in a metro city than u must ask someone who is using it but in normal cities its best in my opinion.so dont hear what other say do as u believe.because u are using the biggest service provider in this field.

You may opt for other plans according to your needs. I use rs 550 plan which give free downloading from 2am to 8 am which is sufficient.

The service is widely used in the normal cities than other companies so don't hesitate in asking me about the response of the service. I will surely reply to your questions on your mail id.

Let me tell you about the basic details about installation and service.

1. If you have a land line than you dont need much time for your broad band to be installed

as the maximum time legally is 7 days but it will be done in10 to 12 days.

1. If you dont have a land line than u must have to first take a land line and than apply for the broad band or if you are opting for some combo type plans which gives you an exciting offers than u may apply together. it will take nearly 15 days for land line to be installed and some more 10 to 12 days for the broad band .

2. The person will take nearly 10 min to install modem .

THAN THE WORLD IS AT YOUR DOOR STEP .GO ON !!!!

1. Speed depends on load and congestion and type of city. usually I get 110 to 170 KBPS speed which is best than what others give.

Now I am updating this Review to give the details about the ISP support and performance.

1. Well most of the time the problems were solved within 2 days and  it helps a lot hen you get a fast reponse.

2.If you have a hardware problem like modem problem then it may take upto 7 to 10 days to get repaired so you just need to enquire about the status of complain again and again....!! HOPE this satisfies it more.!!!

In the summer, I had to a project for a college, which involved Economic analysis of a foreign country. As we normally, visit our relatives in India (specifically in New Delhi and Gurgaon), my family decided to lengthen our vacation time in India to allow me time for the project.

We were going to stay with my aunt and uncle who live in Gurgaon and I contacted them (about 4 weeks in advance) about the possibility of having an internet connection put in the flat above them. as I would have to use the internet at odd times and for long periods and didn't want to disturb them. Unfortunately, the AirTel box in our area was already full, but the BSNL box still had many slots.

So my uncle inquired about the services on the phone and was basically asked a few questions and the sales person recommended that he choose the Home 250/- plan with a 512kbps-2mbps speed and it would come with a large usage limit. My uncle was a little surprised by that and asked about how much the Unlimited plans would cost, turns out they were significantly more expensive and only had a 256 kbps speed. The salesperson talked about a Rs. 500/- plan with a slightly larger usage limit, but the speed would remain the same.

So, we decided on the Rs. 250/- plan and my uncle put in an application. A technician called about a week later and said the plan would require a security deposit and that he would install the service in about 5-10 days, so my uncle mailed the security deposit about 2 days later and then nothing happened for the next 3 weeks. Despite my uncle's calls nothing happened, except for the customer service saying that they were very, very busy and that they will get to it eventually. Finally, about 5 days later a technician came and spent about 2 hours to hook up the service and the problems started. My computer kept on showing an error 677 or 678 and the technician blamed it on my old computer, when I told him that it was a year old laptop and fairly fast (Intel Core Quad Core processor, 2 GB of ram, a decent video card, and a big battery), he finally relented and said a more experienced technician would have to come out.

The new technician came out within a day at around 1:00 pm and quickly tinkered with the phone settings and my computer to get the service up and running within about 30 minutes. I was pretty happy with the service as the speed was decent and I could finally do the research for my project without bothering my aunt and uncle or running to the cyber cafe.

The connection speed was pretty good, as I used an internet speed tester and got about 1.2 mbps. Two days later, however, the connection broke and I had the wonderful experience of dealing with the poor customer care. The technicians had no knowledge of what was going on, just telling me to restart my modem, we did it maybe 7 times and to no avail! He said that the problem was likely a network problem and would fix itself. When the service still wasn't working and I called up again, apparently the complaint number didn't exist, I'm guessing the rep. forgot to put in the complaint! Eventually, a technician came out and fixed the problem.

The service worked for 2 weeks and then I got a lovely message saying that my limit was up! Turns out the plan only had a usage limit of 1GB, I thought when the technician said "a decent usage limit, " they meant at least 20GB. The customer service staff recommended the Rs. 500/- plan, which would have 2.5GB limit.

So here's what you get with BSNL:

Good Accessibility:

BSNL is available in nearly every neighborhood in India and the company has been willing to take the time and expense to upgrade old areas and provide service for new areas with sparse populations. In addition, BSNL always has plenty of boxes, so you'll always be able to get a BSNL connection. AirTel is available in many areas, but their boxes fill up quickly. Reliance and TATA have been poor in their internet coverage, often only choosing older, highly populated areas.

Poor Customer Service:

I don't understand why the BSNL technician just couldn't say that the usage limit on that plan was 1GB, instead, of saying "it's very big, you likely won't need more." Then the technician came within a week to get the security deposit, but took over 5 weeks to get me the service and one of their technicians blamed my computer for the problems he was having, even though it turned out that he was installing a faulty modem.

Poor Reliability:

When the internet works, it works really well. You get fairly decent speeds and the connection doesn't drop very often. However, every month I had at least 2 huge failures, which required a technician to fix. In addition, I don't understand why BSNL gave me an old modem that overheated after 2 hours of use and short circuited during a power outage.

"Great" Value:

BSNL promises that they have the most advanced internet service in India and for the best price. I have to agree with the low prices, I never thought I would be able to get high-speed internet service for so cheap. Cheap doesn't always equal value and with BSNL, this is the case. For a low price you get a spotty internet connection and crappy customer service. When the service works it's great, but it doesn't for too long. The aggravation was simply not worth the price.

"The fastest internet in India, and we use some of the world's most advanced technologies:"

India has a slight problem when it comes to high-speed internet, due to the high population and very high population density, having cable internet isn't feasible because as more and more people use the service, it's unable to maintain its speed. Therefore, DSL technologies have been the choice of most ISPs in India.

BSNL was the first company in India to upgrade to ADSL from ISDN in 2004 and to offer the capability of a 2mbps internet service. However, AirTel has caught up and many times the AirTel unlimited plans are cheaper than BSNL's.

If BSNL claims that its the speed king of India, then it should invest in better technologies, for instance, in many countries advanced DSL is capable of sustaining 7-15 mbps download speeds or maybe looking into a fiber optic network. In addition, BSNL should worry more about providing a good reliable product, than speed.

Final Thoughts: *

If you have AirTel in your neighborhood, I would just go with AirTel. However, since Reliance and TATA's internet services have been unreliable and people have complained about billing issues, I would probably take BSNL over those services, just go for an unlimited plan.

.....to my enemies!

1) It is extremely reliable

In fact, you can always rely upon it to let you down in anemergency. Its network breakdown is so consistent , that you can almost say to yourself, “oh, so it has been working for a couple of weeks without a flaw. Now you can expect it to take a couple of weeks off.” You are naturally going to be extremely surprised if it works 3 months continuously in a row, without you getting 678 or 676 errors.

2) The customerservice is really amazing!

In fact, you are going to be extremely amazed, if you canget the right person during office hours. There are a number of people who arequite capable of giving you your complaint number but forget to feed it in the computer. 3 frustrating days later, you ring up the JTO, SDO and before you cando any howling, you receive an answer of “Your complaint has not been noted. Sohow do you expect us to rectify your problem?”

BSNL is spending thousands on advertising, but definitely not wasting any money updating its already outdated networking system. On the other hand, there are plenty of companies out there, which are giving BSNL a good run for their money, Airtel foremost. So even though the BSNL connection is extremely fast (when it works). I would not want want to go through the aggravation of having to pay the monthly bills for 7 days connectivity in a month.

BSNL is like an ideal government organization which does everything like a government.I got my connection few months back and I used to get my download speed as 220 -230KBS and line rate used to be around 7996kbps for downstream.After few months of hypocrisy from BSNL, they started acting just like a Government Organisation and reduced my line rate speed to a fixed 2045 for downstream.The situation now is that I am even unable to browse my internet properly.Worst to that modem reboots anytime erratically maximizing the BSNL pleasure of "Super Speed".

Complaints also prove to be true BSNL pleasure totally unheard, their line man don't know the terms even how can they possibly repair, customer executive don't tend to bothered about the complaints .

So anybody planning to get a connection think twice before u get the damn broadband connection because it can cause you to have a great prolonged headache until you get it away.

Anybody from BSNL listen to the problems of Customers, I know it really doesn't matter because it's a government organization and profit-loss don't bother much.but at least keep the good name.

*BSNL

B S NIGAM LIM.

I am planning to get an AIRTEL connection now.

BSNL is our national telecom company. Their tariffs are purposefully made cheaper compared to all other telecom companies because the whole idea behind such a govt company is to make communications accessible to aam admi (common man). So the central govt gives them lots of tax payers money from time to time to "serve the public" (sic).

If you have a working BSNL phone, you are probably happy. Although you would have struggled to get hold of the connection in the first place, you forget it and move on and happily use your phone/broadband. You consider getting a BSNL connection itself as a BIG achievement, a feather on your cap, and be proud at it and live happily.

However, let me assure you that this happiness is gonna be very short lived. Phones and broadband connections develop disruptions. Thats inevitable. You might shift residence, you might want to change schemes. This is when the real struggle starts and sometimes never ends. BSNL will make sure that they do "serve" you well enough on such occasions.

Let me recount my recent experience. I had a BSNL phone with DataOne connection. I shifted my residence recently. I shifted to another house in the same layout just 100 meters away. One week before shifting, I gave application to "shift phone" at BSNL office in Koramangala BDA complex.

A week gone. I call BSNL Mangammanpalya office which looks after my area. After about 10 to 15 attempts they pick up phone. They say no application is received yet. "Ask accounts". They gave one number: 08022458890. Lady answers - says "ok, we will forward your application today." I feel very thankful of this favor by this generous lady to a humble customer.

2 days later I call BSNL Mangammanpalya office. After about 10 to 15 attempts they pick up phone. They say application has been received. Call lineman. They gave lineman's number. 080 20128620. I call lineman. No answer. Finally after several attempts, lineman answers. Says your new house has no DP (Distribution Point). I say my next house has lots of DPs, can you connect from there?. Lineman says come and meet engineer.

I go and meet engineer the next day. Lineman hasn't come to office yet. It is 11:00AM. Engineer takes my mobile number, says lineman will call me.

Lineman never calls. I call lineman. If at all he picks up, he repeats "come and meet engineer". "What the heck", I think. I tell him I will pay bribe. He isn't impressed.

I go again. This time both engineer and lineman are present. In front of me, engineer instructs lineman to give me connection. I tell lineman politely, "sir", I have car can you come with me? Lineman says I also have vehicle I will come when I am free. I retreat politely.

A month gone. Lineman never answers my call. BSNL Mangammanpalya office repeats "call lineman". Deadlock!!! I call BSNL grievance numbers given in their website: 080 22862345 (no answer- never) 080 25576577 (answers once in 10 attempts) - says we will look into the matter. I have "full faith" that they indeed will "look into the matter", ha ha. From ad posters, Deepika Padukone and Preity Zinta smiles at me and say "It works for me". I reply - "for me it doesn't work and it won't".

According to me the 500 combo plan is the best because it has 175 free calls and 1.5gb/approx. 30 hrs (enough for surfing) limit with the lightning speed of upto 2 mbps.

1. 1st thing do not go for the homeplans as the broadband and landline charges are seperate for eg. u will be charged 250 + 180 for the 250 home plan so better have the combo plan also there is a new plan for 600 which gives 4 gb limit but without night unlimited.

Also u should know that above details are without service tax(12%). So u could just confirm it in detail by going to the customer care center. Better go there 'coz they dont give much info. on help line.