Zefo

Hi Friends sharing my point of view for Zefo. I have recently purchased bed, wardrobe, side table and sofa from gozefo and quikr doorstep their counter partner. My experience with Zefo is great. Initially when I booked I had asked them to keep my purchased items at their warehouse as I was about to go on leave and they did book my order and kept it for almost 15-20 days. Gazefo and quikr completely cooperated and kept my items safely without any hassle.

I loved sofa, bed and side table but wardrobe was something I coudn't digest. I have ordered two double door. I immediately called quikr Mumbai to Ms Sapana. She was very cooperative and immediately cancelled my order. I booked some other wardrobe and it came immediately. even the refund was very easy process.

The products that I have received are highly good quality flawless may be negligible flaw and more than expectation for the price that I paid. I am thankful to GoZefo and Quikr door step for their services. I am really happy to receive branded new products at 1/3rd Price. Thanks

I am writing this review after being a customer of zefo for more than 3 years.

Initial days they provided good service as a startup

Product delivery in the next day.

More than 2 helpers excluding delivery technician.

Product prices were reasonable.

Slowly everything started degaring.

Next delivery becomes chargeable.

Only 2 people for product installation excluding delivery technician.(Customer place tiles scratches, Wall Paint peel off etc problems emerged due to this.)

Product price quote becomes high(Below 10% percent difference for unboxed product when compared with similar new products).

Later service becomes very worst.

Irresponsible reply given by the zefo spam company for the below scenario

Bought one product on Oct 2018

Claimed warranty within 6 months for the product due to a defect.

Supervisor confirmed the defect cannot be fixed, Money return is not possible so a replacement product can be taken whenever I find one(No timeline concern is informed, No written acknowledgement customer copy was given. This is a process flaw at their end).

Found one product for replacement on Oct 2019. Went and ordered that product as replacement. They didn't update the warranty claim acknowledgement properly and they were coming and asking the customer who handled the warranty claim process, do you have any voice record proof regarding the replacement promise.

They don't have any defined process to track these records finally coming and saying there is no voice record proof so we cannot process it.

Totally got frustrated with their response and wasted good amount of money due to the trust with zefo.

Please think minimum 10 times before buying any product.

I have tried many time for cancelling my order via email id but it is not cancelling and the contact number is not working what should I do now I have tried many times for cancelling the order and if this does not happen I will surely launch an fir regarding this. So pls refund my money and cancel my order bow

Really it’s smelling very bad. Cow dounge smell.

They r not ready to clean it.

I called customer care. Very unprofessional people.

Only

They are fraud. My experience is not good. We purchased sofa around 45K. They gave warranty of one year. We found manufacturing defect. The stitches were opening we made complaint to zefo team. A person came from inspection team and said that this cannot be repaired as the stitches wont stop and seam will continue to open. He gave the remark to Zefo to exchange the sofa. I was surprised to receive the reply from Zefo team that this is third party vendor, therefore this is not covered in warranty. I asked them that we purchased from Zefo and Zefo never told us that any third party is involved. We made payment directly to Zefo, so Zefo should be taking responsibilities. They bluntly refused. Please I would not suggest any one to buy from Zefo. If you do so ask them in writing to provide you warranty which they don't give. So please be very careful before buying any product from Zefo. I am going to put my compliant to consumer court. Since I have suffered so want to alert other. Just be careful while purchasing as what they promise they never fulfill. They have replied to my mail saying we are sorry please try to understand and cooperate. PLEASE BUYERS DO NOT BUY ANY PRODUCT FROM ZEFO. Purchase from anywhere. They are polishing second hand product and selling as brand new. You wont be able to distinguish only when compliant arises and that would be too late they wont answer to your call.

I called Zefo on its customer care number. It started saying that - please hold you are 8th customer in queue and current estimated time is around 10 minutes. I held the phone for 45 minutes as my number in queue kept on decreasing but surprisingly communication regarding estimated waiting time kept on increasing and finally when I was 2nd customer in queue after 45 minutes, my call was diconnected by the company.

Also I could not find any way in website to cancell the ordered product just 5 min ago.

Purchased a refrigerator on zefo 8 months back. They provided fake information about the product on the site .the product was defective the patchwork was not done properly by them

When i am calling them to fix the issue they did not respond. Their customer service is a joke no one ever responds.

Finally an external technician told the product was in a very poor condition and the wiring was not done properly.

Would suggest not to buy any products from them.

Ordered refrigerator which was delivered in a pathetic condition, after 3 days stops cooling. After so many customer care calls they picked it up and again return after a week with that same product with no change. I asked them to return it and give refund. Now they are not picking up the call, blocked the customer. Total cheat. Hate it

I had posted a sofa set for sale on the Zefo website.intitially they sent a message stating the quote & had asked to give a missed call to a number mentioned in the message.After I gave missed call , there was no response from the team.after waiting for few days when I called the customer service & enquired they informed that they won't be able to take the product.They

Lazy People are running this gozefo. Which does not have bright future. I ordered a 50 Smart 4K LED. I received it on time. That's all. Since then no body has turned up to install it. Nor company is attending the call. I have fear whether the box contains the same TV which I ordered or something else.

Beware about this site. Specially their post sell response.

Be aware of GoZefo. Its a website which will sell you crap stating its refurbished and checked.But the fact is they will sell you crap with huge defects but on website they will not mentioned those.Once you receive it and want to return it.They come with a new story every day simply delaying the process. If you want 2nd hand product buy it somewhere else.Dont fall pray to these guys.

These are the looters of today. You won't find any good product here. Every product I have purchased from here has been a bad deal. The last product I bought was an unboxed Sofa. I had doubts in mind about its durability initially but I tried the product thinking their GUARANTEED BUYBACK is there, but they rejected it on the clause that the Product should in the same condition as delivered. It had damages from side and I was ready to pay for that, but they just disagreed. In frustration I asked them to close my account and stop all communications. They said they don't have any such provision.

I purchased I sofa from zefo month of May, and which was under unboxed. I happened to receive a faulty, torn sofa, and when I contacted them month of October there has been no response, and finally when I get connected to them sending an email, they say so sorry your out of warranty period and they don't want to take it back. There are just cheaters and liars. Recommend not to buy from zefo, they are fraudster and so expensive. Not worth. Torn products they provide.

Products are ok, not much cheaper and good quality but the worst part is missing communication. They have expired my 3k rs from wallate which was received for returned good. If you are not aware pls do not add bal in zefo wallate and if you are returning any product ask them to transfer money in your bank account.

This is the most unprofessional company I have ever seen. I purchased King size cot from Zefo but cot was so poor quality, I am not able sleep on that. It is making so much of noise when we just turn while sleeping. Completely waste product.

And service is horrible. I contacted the customer care so many times, but these people don't have any shame, they just tell lie..every day I call and the executive tells they will send the carpenter next day. But till today they didn't send any carpenter. Once they had given me the contact number of a carpenter who is already resigned from the duty. Highly unprofessional service. Many times I took live and waited for the carpenter, but carpenter didn't come. They don't have a curtesy to inform the customer that carpenter is not coming. Friends never ever buy or sell any product with this company..

I purchased one unboxed 5 seater sofa set in November 2017, the quality of the sofa was okay. Now we are moving out and we requested GoZefo to sell this sofa.

Sofa quoted for half the price.

First, the pick up guy came after 10 days

Team rejected the sofa because of the Termites problem.

First they delivered the bad quality product and now they are not taking it back because of the quality of the product which they themselves delivered

Please DO NOT buy from GoZefo, they are just fooling customers.

I got call from zefo if i am selling 2 box beds of mine where i had given ad on olx. I agreed as they were really giving me a very good price...n thn the pick up boys comes after a week where they were v rude in speaking n thn finally when they came...said "we cannot take these because we cannot carry them to the van, will get damaged. Thn they asked me to pay for the trolley van to carry the beds till the van...i agreed...they went to arrange one n vanished...cancelling the pickup.called cust service said will rearrange a pickup n since then its 3 mnths now..i finally gave up..freaking arseholes...looks like its a fraud company

They don't know how to value a customer. If you want to play hide and seek game between rentomozo and zefo then please go for it. Every time you call for an issue they will play with you and the behavior of call center guys as well as supervisors are very awful and literally they are crooks...Not a single percent of professionalism.

Sold us a deal with trade in. Arrived with washing machine and wanted the full amount and refused to pay the trade in amount. Promised us cash back if we paid the money. Then, went back on the word. HORROR STORY - DO NOT DEAL WITH THEM! Ended up sending them packing.

I am writting this as I dont want anyone to be as frustrated as me, I have exchanged the washing machine three times all three timrs it was leaking. The refrigerator was not working. Had to keep calling the customer service to send guys to repair. And to top it the delivery guy refuses to deliver as he has to lift the eashing machine and he is sick. The service is pathetic. It is deteriorating day by day. Beware and be prep